Technical Support Analyst

Salary : $73,882.00 - $92,698.00 Annually

Location : 3000 NE 4th Street Renton, WA

Job Type : Classified

Job Number : 25-P0010

Department : College Technology Services

Opening Date : 11 / 12 / 2025

Closing Date : 11 / 30 / 2025 11 : 59 PM Pacific

Position

Are you enthusiastic about technology and supporting client success? Renton Technical College is seeking a Technical Support Analyst (TSA) to join our team! The TSA is a member of our College Technology Services department. This position is responsible for performing routine and complex installation, maintenance, and repair for assistive technology hardware, software, and other desktop computer equipment, peripherals, and technology services in a multi-site networked environment. The TSA acts as a primary point of contact for our customers who are the students, staff, and faculty. This position plays a key role in establishing and maintaining the client relationship emphasis of the department.

The Technical Support Analyst is represented by the Renton Professional Technical Association (Prof-Tech) union . This is a full-time, classified, and overtime eligible position. The pay range for this role is $73,882 - $92,698 annually, and salary placement is based on applicable work experience. New hires may not be placed above Step 10 ($88,782). Additional information can be found on our page and in the The priority consideration date for this position is November 30, 2025.

Renton Technical College, located southeast of Seattle, has provided quality education in a variety of occupations for over 75 years. Our professional-technical certificate and degree programs offer entry and mid-level training in the areas of allied health, trades, and industry, culinary, business, technology, and automotive. Our outstanding college & career pathways program with classes in adult basic education, English as a second language, and GED preparation is available to those who need additional preparation before entering a training program and for those who simply wish to improve their math and English skills. Career Education and apprenticeships degrees round out our offerings.

Key Responsibilities / Essential Functions Include

• Support the college's mission by creating a learning and work environment of mutual respect and fairness, while encouraging creative and critical thinking. Contribute to the appreciation of diversity and foster a climate of multicultural understanding.
• Provide technical support to customers over the phone, virtually, and in-person.
• Process all Service Desk requests and triage initial requests for resolution or escalation. Ensure that all service requests are handled in a timely manner following the Service Level Agreement guidelines.
• Diagnose and resolve desktop computer hardware, software, and other technical service issues.
• Act as a consultant to faculty, and staff to answer questions, troubleshoot problems, determine hardware / software requirements, and recommend solutions.
• Provide support to Students utilizing college owned assets and technologies. Collaborate with the Learning Resource and Career Center to provide additional technical support to students.
• Perform installation, maintenance, troubleshooting, and repair of computer equipment, peripherals, and other technical services in a multi-site networked environment.
• Assist in coordinating requests for repair, maintenance, equipment moves, and software updates.
• Interact with Vendors and place purchase requisitions as needed.
• Maintain procedural documentation and knowledge base articles for customers and support staff.
• Maintain department records and databases including Service Desk ticketing system, asset management system, hardware and software configuration, and installation procedures, spare parts inventory, and software license records.
• Manage administrative PC and computer lab images and software packaging in utilizing the department's current imaging software.
• Work closely with department team members to continually improve service delivery and procedures. Mentor and guide Student Work-Study students to enhance productivity.
• Willingness to become a Subject Matter Expert in one or more technology area.
• Assist in network installation and maintenance as required.
• Communicate professionally and effectively, both orally and in writing, with college employees, departments, and outside agencies.
• Maintain regular attendance and punctuality.
• Perform other related projects and assignments as assigned.

Required Knowledge, Skills and Abilities

Preferred Knowledge, Skills, and Abilities :

Working Conditions :

Working hours are generally aligned to business hours, Monday - Friday. Occasional evening and weekend work is required. Frequent use of a computer and exposure to terminal screens is required. Work and meetings may take place across campus. Requires prolonged standing, bending, sitting, ladder work, working around and under furniture and equipment, working in small areas above and below the floor and within walls. Required to be able to lift 30 lbs. This is mostly an in-person / on-campus position.

Terms of Employment

In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Renton Technical College to maintain an alcohol and drug-free workplace for our employees and students.

The person hired is required to provide authorization for employment in the United States. All offers of employment are contingent to background checks, including employment and required degree / credential verification. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform successfully in the position. Finalists are required to complete the Sexual Misconduct Disclosure form as required under RCW 288.112.080. Post offer, pre-employment criminal background checks are also required.

For questions regarding this position contact recruiting@rtc.edu

EEO STATEMENT : Renton Technical College provides equal opportunity in education and employment and does not discriminate on the basis of race, color national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veterans or military status, or use of a trained guide dog or service animal, as required by Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and ADA Amendment Act, the Age Discrimination Act of 1975, the Violence Against Women Re-authorization Act and Washington State Law Against Discrimination, Chapter 49.60 RCW and their implementing regulations. The following college official has been designated to handle inquiries regarding the nondiscrimination policies : Title IX / EEO Coordinator, Vice President of Human Resources 3000 NE 4th Street Renton, WA 98056 (425)235-7873,

Jeanne Clery statement : Notice of Availability of Annual Security and Fire Safety Report : In compliance with Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Renton Technical College reports the mandate information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Renton Technical College's Annual Safety and Fire Report is available online at : For information on how to access the RTC Daily Crime Log follow this link :

We acknowledge that RTC sits uninvited on the ancestral land of the Puget Salish people, including the Duwamish , Suquamish , Snoqualmie , Tulalip , and Muckleshoot Nations. We are grateful to the original inhabitants of this land, upon which we gather and dialogue. We also acknowledge our increasingly virtual world, in which RTC's work is done across multiple indigenous lands, in some cases, away from Puget Salish territories. We thank the original caretakers of our local lands and waters, who are still here.

Beyond acknowledgment, we each have an obligation to learn about and support our local tribes. Find out how on our resources page, which includes scholarships for Indigenous students.

2025 Employee Benefits Summary

Coverage begins the first day of the month following the date of hire. If the date of hire is the first working day of the month, coverage begins immediately. Spouse or same-sex domestic partner, and dependent children are eligible for coverage. Eligible employees at Renton Technical College (RTC) receive a generous benefits package in addition to their paycheck, including :

Medical Insurance

Employees pay a portion of their medical care cost through payroll deduction. The employee premium is based on the choice of plan and coverage for lawful spouses, same-sex domestic partners, and dependent children. more information can be found by visiting www.hca.wa.gov / pebb

2025 Employee Monthly Contribution by Family Tier

PEBB medical Plans

Employee

Employee & Spouse

Employee & Child(ren)

Employee & Family

Kaiser Permanente NW Classic

$189

$378

$331

$520

Kaiser Permanente NW CDHP

$37

$74

$65

$102

Kaiser Permanente WA Classic

$128

$256

$224

$352

Kaiser Permanente WA CDHP

$25

$50

$44

$69

Kaiser Permanente WA Sound Choice

$73

$146

$128

$201

Kaiser Permanente WA Value

$119

$238

$208

$327

UMP Classic

$133

$266

$233

$366

UMP Select

$83

$166

$145

$228

UMP CDHP

$46

$92

$81

$127

UMP Plus-PSHVN

$158

$316

$277

$435

UMP Plus-UW Medicine (ACN)

$158

$316

$277

$435

Dental Coverage

Renton Technical College provides dental coverage at no monthly premium cost to the employee. Benefit eligible employees have 3 dental plans to choose from. Options include :

Vision

Renton Technical College provides vision coverage at no monthly premium cost to the employee. Benefit eligible employees have 3 vision plans to choose from. Coverage for care services and Hardware (glasses, contact lenses, etc.) vary by plan. Options include :

Waiving Medical Coverage

If you have other medical insurance, you can choose to waive medical coverage for yourself or anyfamily member. If you have existing coverage through your spouse or domestic partner, please contact the plan directly to see how they will coordinatebenefits.

If waiving medical coverage, the employee will still be covered under the dental and vision insurance plan at no monthly premium cost.

Flexible Spending Arrangement (FSA& LPFSA) & Dependent Care Assistance Program (DCAP)

The FSA, LFA and DCAP plans are offered by the College and the State of Washington. FSA is a PEBB sponsored benefit program that allows you to use pre-tax money in a calendar year to pay for certain out-of-pocket medical expenses and / or Childcare expenses.

An FSA can save you 25 - 40% on your eligible expenses. Both plans are offered as payroll deductions.

Annual contributions in 2025 for Flexible Spending Arrangements can be between a minimum of $120 to maximum of $3,200. As a "use it or lose it" IRC governed plan, medical expense reimbursements can be requested for employees, spouse, or their IRS eligible dependents.

Annual contributions in 2025 for the Limited Purpose Flexible Spending Arrangement can be between a minimum of $120 to maximum of $3,200. As a "use it or lose it" IRC governed plan, medical expense reimbursements can be requested for employee, spouse, or their IRS eligible dependents. Limited Purpose FSA is for employees enrolled in CDHP plans with HSA. Funds can only be used for dental and vision expenses only.

Dependent Care FSA (DCAP) allows you to save on child or elder care expenses. (e.g., babysitting, daycare, in-home care for an older dependent inept of self-care). Annual contribution is $5,000 for a Single person or Married couple filing a joint tax return. Contribution of $2,500 for each married participant filing separate tax returns.

Life-Insurance

Permanent employees, lawful spouse, qualified same-sex domestic partner and dependent children under 26 years of age are eligible to enroll in life Insurance. Coverage is effective first of the month following the date of employment for basic coverage; for optional coverage, amounts become effective the first of the month following approval date.

Life Insurance Evidence of Insurability may be required for certain supplemental coverage amounts.

Long-Term Disability (Two Plans offered)

Retirement Options (Tax Deferred Retirement Plans)

PERS Plan 2 : defined benefit plan for classified staff

PERS Plan 3 : defined benefit & employee defined contribution for classified staff, Administrators, and Exempt employees.

TRS Plan 2 : defined benefit & employee defined contribution for Faculty

TRS Plan 3 : defined benefit & employee defined contribution for Faculty

TIAA-CREF : defined contribution plan for Faculty, Administrators, and Exempt employees

Supplemental Retirement & Deferred Compensation Plan

Supplemental Retirement Plan : In addition to regular matched retirement, employee can voluntarily participate in a 403(b) plan and set aside a portion of their income in Pre-Tax Elective Deferral or an After-Tax (Roth) Elective Deferral. Agreements and amounts can be changed at any time.

Deferred Compensation Plan : The State of Washington 457 plan permits employee to set aside additional pre-tax earnings for retirement savings. Certain tax regulations allow employees to participate in one or both supplemental 403(b) plans and State of Washington's 457 deferred compensation plan.

Contributions to a 403(b) or 457 plan are funded solely by the employee.

Credit Classes (Reduced Classes)

Faculty employed at 50% or more and permanent classified, exempt, or administrative staff may take almost any credit class on a space-available basis if requirements and prerequisites have been met. To get the reduced tuition rate, the employee may not register until the date listed in the enrollment calendar (usually the third day of the quarter). Hourly and probationary employees are not eligible for this reduced tuition.

Auto and Home Insurance - Liberty Mutual

PEBB members may receive a discount of up to 12 percent off Liberty Mutual's auto insurance rates and up to 5 percent off Liberty Mutual's home insurance rates. In addition to the discount, Liberty Mutual also offers :

Credit Unions

Eligible employees may join one of two credit unions. Both offer member services that include payroll direct deposit, automatic bill pays, savings and checking accounts, overdraft protection, personal lines of credit and low interest loans.

Home Street

As an RTC employee you are eligible for exclusive homeownership benefits with the Hometown Home Loan Program offered through Home Street Bank. With this benefits package, you have access to vital homeownership resources.

Washington 529 Education Saving Plans

The GET program is Washington's 529 prepaid college tuition plan that helps families with young children save for future higher education expenses. The State of Washington guarantees that the value of your account will keep pace with the cost of college tuition, no matter how much it changes in the future. More information can be found at

Paid Holidays

Eligible employees will be paid for up to twelve (12) of the following holidays :

Leave

Employees accrue vacation ( 16.67 hour per month for exempt employees ), sick ( 8 hours per month ), and personal leave based on their classification ( 8 hours per year for exempt employees ). To determine the accrual rate, refer to the appropriate contract or collective bargaining agreement.

Paid Family Medical Leave (PFML) :

This benefit offers partially paid leave to care for yourself or a loved one in times of serious illness or injury; to bond with a new child joining your home through birth, adoption or foster placement; and for certain military-connected events if you have a family member in active-duty service.

Under the PFML program, the Employment Security Department (ESD) will replace up to 90% of an eligible employee's typical weekly wage (up to $1,000 per week). To learn more about this benefit, please visit the ESD PFML website at

Resources :

Health Benefits / Plan Comparisons / Plan Contact Information :

Retirement Programs :

Renton Technical College Benefits Office :

Soha Qassis - Benefits Manager Phone : 425-235-7861

01

Do you have two years of experience in computer maintenance technology providing hardware and application support in a networked, Microsoft Windows environment, OR an associate degree in computing or related field, and one year of experience?

02

Did you complete all of the work history and education fields within the online application? Did you upload your cover letter and resume / CV? If you did not complete these fields or attach these required documents, your application will not be considered for further screening.

Required Question