Testing Coordinator - Testing & Assessment

Campus OSU-Oklahoma City Contact Name & Email Michelle Dosher, michelle.dosher@okstate.edu Work Schedule Monday – Friday, occasionally includes some evenings and weekends. Appointment Length Regular Continuous / Until Further Notice Hiring Range $16.70 - $17.37 Hourly Special Instructions to Applicants Resume and cover letter are required for full consideration. About this Position The Testing Coordinator is responsible for assisting the Manager of Testing & Assessment to ensure the uniform implementation of proper testing policy and procedures, coordinating all testing activities for all exams with the testing team and manager, completing special projects, and working with the manager to assure adequate office / proctor coverage. This position works closely with the Manager of Testing & Assessment and the Testing Specialists. Required Qualifications Bachelor’s Degree or a combination of education and experience in higher education, especially in areas related to testing Eligible to deliver all exams Work Experience : Experience working in a fast-paced and customer service rich environment. Experience working in both collaborative / team environments and in positions that require individualized work with minimal supervision Minimum of three years progressively responsible work experience in a related field or line of work. A minimum of 6 months-1 year of data entry experience. Skills, Proficiencies, and / or Knowledge : Ability to read and interpret complex written records such as regulations and instructional materials. Ability to communicate diplomatically, clearly and effectively, both verbally and in writing to exchange information, give / receive instructions and respond to inquiries appropriately. Exhibit a positive example with professional judgment and behavior, and problem solving and interpersonal skills. Strong coordination and organizational skills, attention to detail and willingness to learn Ability to work independently and a part of an interdependent team Ability to train and direct others Dedication to work assignments and exceptional quality of work Accurate typing / data entry skills and demonstrated ability to work with attention to detail. Ability to perform basic math functions. Very strong experience working with office technologies including but not limited to : office computers, scanners, internet, Microsoft Office (Word, Excel, Outlook, Publisher, Teams) and Adobe. Ability to troubleshoot technical problems and communicate with IT and tech support with testing companies. Must be adaptable to perform in a high-paced and dynamic environment under moderate levels of stress, imposed by frequent deadlines, peak workloads and public / student contact. Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff and test vendor partners. Receptive to professional and personal development Passion for assisting students with educational endeavors and representing the OSU brand with positivity and professionalism. Strong working knowledge of the Family Educational Rights and Privacy Act (FERPA) Preferred Qualifications : Previous testing experience in a higher-educational setting Knowledge of various testing programs, i.e. Pearson VUE, CLEP, ACCUPLACER, ACT, TEAS, etc. Essential Job Functions : Obtain / maintain certifications for test administration and proctoring. Assist the Manager of Assessment & Testing in ensuring uniform implementation of proper testing policies and procedures. Works with manager to assure adequate office / proctor coverage. Must be available to work any testing center hours to include occasional evenings and weekends. Strong, regular, consistent attendance. Coordinate and assist in the preparation of various exams, processing exams, emails, and voicemails. Coordinate proctors and the administration of various types of exams, strictly adhering to guidelines set by faculty and / or other testing organizations. Support Testing Specialists with exam issues and trouble shoot day to day issues with exams and technology. Assist in training of test center personnel. Assist with special projects as assigned. Maintains a testing and office environment that is friendly and supportive of all test takers / staff. Maintains exam security and integrity of the testing environment. Communicate with manager any irregularities with exams, testers and / or staff. With a high degree of accuracy, assist with data entry of test scores and placement messaging, scanning, faxing, emailing, filing, and mailing of various records. Assist in updating and maintaining an adequate inventory of testing forms, flyers, and brochures. Assist in updating the testing center’s webpage, manuals and the preparation of reports. Responsible for maintaining a neat and tidy testing area; responsible for weekly cleaning / disinfecting test room tables, computer stations, and computers. Completes all mandatory training and two professional developments per year. Performs other duties as assigned. The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Working Conditions : Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms. During peak testing periods must be able to handle high volume of phone calls, emails, and inquiries. Must be comfortable being quiet in a quiet testing environment observing people. Physical Requirements : Duties require clear vision up close, at a distance, and color vision, as well as exceptional hearing with the ability to hear soft whispers. Duties require extended periods of sitting, standing, talking, listening and extensive computer usage. Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift). The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations