Training Operations Manager

The Randstad Digital (RD) Operations Manager will be responsible for overseeing all operational support and logistics for the RD Training and Development (T&D) team.

Reporting to the RD Director, Training & Development, this role serves as the crucial link between the T&D team, the Director T&D and our stakeholders by providing outstanding internal customer service and operational support and ensures the successful planning, execution, and reporting of all training programs.

Key responsibilities include managing training program logistics (scheduling), developing detailed reporting, and implementing process improvements and automation to enhance team efficiency.

Location & Schedule : candidate must sit within commuting distance of a Randstad Digital office and be available to work in a hybrid model (3 days in office) EST or CST business hours.

What you get to do :

• Handle routine to complex inquiries or issues from internal and external stakeholders
• Mentor and provide operational guidance to T&D team members and support staff
• Manage T&D Program Logistics : Oversee Cohort Scheduling, coordinate Guest Speaker Coordination, and manage the creation and distribution of Post-Session Summaries. Maintain and manage key assets such as Calendar Shell Templates, Leadership Communication Templates, and Post Session Summary Templates.
• Administer key T&D processes including New Hire Process Management and Internal Team Onboarding Support.
• Analyze KPIs and data to draw conclusions and provide recommendations.
• Oversee all program tracking and auditing
• Generate and communicate regular performance reports
• Consistently review processes and procedures for opportunities to optimize and evolve
• Drive operational efficiency through the management of SOP Creation & Management and the automation of administrative tasks (e.g., using Appscript / Gems).

What you need to bring :

This job posting is open for 4 weeks.

Randstad offers competitive pay and bonus structures. Pay Rate : $66,750.00 - $106,800.00 Annually. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate's total compensation may include a variable pay plan including bonus(es) and / or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.

In addition, Randstad, the largest global staffing leader, offers rich learning & professional development opportunities, a 401(k) plan, a stock purchase plan, an employee referral reward program, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on our employees' overall wellbeing with our award-winning wellness program, employee assistance program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, 9 paid holidays, and 5 sick days), paid parental leave, paid caregiver leave, a health and dependent care flexible spending account, Metlife home and auto insurance offerings, a Metlife legal plan offering, and offers discounts on everything from cell phone plans to car purchases.

Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

We are seeking candidates from all backgrounds and demographics and a variety of industries to join our winning team! Randstad is proud to be included in the prestigious "America's Best Employers for Women 2024" list. Randstad US has also been recognized as a 2024 Leading Disability Employer by the National Organization on Disability (NOD). At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.