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Front Desk Executive (Hyatt and Opera Experienced)
Front Desk Executive (Hyatt and Opera Experienced)Texas Hotel Management • Dallas, TX, US
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Front Desk Executive (Hyatt and Opera Experienced)

Front Desk Executive (Hyatt and Opera Experienced)

Texas Hotel Management • Dallas, TX, US
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Requirement :

  • Hyatt and Opera experienced The Front Desk Agent is responsible for delivering exceptional guest service from check-in to check-out, ensuring every guest experience aligns with Hyatt’s brand standards.
  • The role requires proficiency in  Opera Property Management System (PMS)  and a deep understanding of hotel front office operations, guest satisfaction, and efficient communication across departments.

Key Responsibilities :

  • Greet guests warmly upon arrival and ensure smooth and efficient check-in and check-out processes using  Opera PMS .
  • Handle guest reservations, room assignments, and modifications with accuracy and attention to detail.
  • Process payments, handle billing inquiries, and maintain accurate financial transactions in compliance with Hyatt and company policies.
  • Manage guest requests, complaints, and special needs with professionalism, empathy, and prompt resolution to ensure guest satisfaction.
  • Coordinate with housekeeping, maintenance, and other departments to ensure timely room readiness and service delivery.
  • Promote Hyatt’s loyalty programs, upsell room types, and recommend hotel amenities to enhance the guest experience.
  • Maintain up-to-date knowledge of hotel policies, rates, special promotions, and local area attractions.
  • Follow all standard operating procedures for safety, security, and guest privacy.
  • Prepare daily shift reports and assist in night audit operations when required.

    • Required Skills and Competencies :

  • Strong command of  Opera PMS  and other front office software systems.
  • Excellent communication and interpersonal skills with a guest-centric attitude.
  • Ability to multitask effectively in a fast-paced hospitality environment.
  • Professional grooming and demeanor consistent with Hyatt brand standards.
  • Strong problem-solving skills and ability to handle guest concerns calmly.
  • Basic knowledge of accounting and cash-handling procedures.

    • Qualifications :

  • Bachelor’s degree or diploma in  Hospitality Management ,  Tourism , or a related field (preferred).
  • Minimum  1-3 years of front desk or guest service experience  in an international hotel chain, preferably  Hyatt .
  • Proficiency in  Opera PMS  (Property Management System) is  mandatory .
  • Fluency in  English ; additional languages are a plus.
  • Flexibility to work shifts, weekends, and holidays as per operational requirements.

    • Performance Indicators :

  • Guest satisfaction and feedback scores Accuracy in check-in / check-out transactions Compliance with Hyatt service standards Efficient resolution of guest complaints Powered by JazzHR
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    Front Desk • Dallas, TX, US

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