Senior Systems Engineer

Job Description

Job Description

This position must be performed onsite in Addison, TX.

About Heads Up Technologies

At Heads Up Technologies, we’re redefining what’s possible in the air. Since our beginnings in a Dallas hangar in 1985, we’ve grown into a global leader in aviation technology driven by innovation, precision, and a relentless pursuit of better in-flight experiences. From pioneering digital audio and lighting systems to uniting with STG Aerospace, ALTO Aviation, and Innovative Advantage under one brand, we continue to lead the way in cabin systems integration for business and commercial aircraft. Join us as we shape the future of aviation where lighting, entertainment, safety, and audio come together to elevate every journey.

The Innovative Advantage team specializes in high-performance embedded audio, video, and data distribution systems for private jet aircraft. Our team is dedicated to innovation, creating seamless in-flight entertainment and connectivity solutions that make air travel more enjoyable. We take pride in enabling the ultimate passenger experience by delivering reliable, high-quality products trusted by industry leaders.

About the role

Join our small team that makes world-class Audio / Video hardware and software for the Business Jet industry. We are looking for a skilled and customer-focused Systems Engineer to join our team. As a Senior Systems Engineer , you will provide frontline technical support and troubleshooting, engage with customers to understand their needs and provide solutions, and represent Innovative Advantage at tradeshows and industry events. You will work closely with product development, sales, and support teams to ensure the successful implementation and optimization of our products or services.

Key Details

• Work Days and Hours : Our normal working hours are 8 : 00 am to 5 : 00 pm Monday-Friday, with the flexibility to work a 4x10 or 5x8 schedule.
• Location : This is a full-time onsite position located in Kirkland, WA or Addison, TX.
• Compensation : Salary may be adjusted based on experience and geographic location.
• Work Eligibility : Must be a U.S. Citizen and authorized to work in the United States.
• This position is under Heads Up Technologies, but will be working in the Innovative Advantage business unit. A new employee to the organization will be employed by Innovative Advantage Inc.

What you'll do

Develop technical documentation :

System-level specifications.

Communicate with customers to understand their technical requirements and business challenges.

Tradeshow and customer demonstrations.

Develop test cases and procedures to provide system-level coverage for all product development specifications.

Provide technical support and troubleshooting (via email, phone, TeamViewer) for customers in a timely and efficient manner.

What will make you successful in this role (skills)?

Required Knowledge / Skills / Abilities :

Perks and Benefits

Why Us?

At Heads Up Technologies and Innovative Advantage, you have the opportunity and support to reach for the sky collaborating internally and with partners to deliver artistry in engineering.

Every position in our company has its unique responsibilities, but they all require the same traits : motivated, self-starter, creative, enthusiastic and dependable. A team player that has respect for the opinions and input of others. Performance- and process-driven. Someone who gives 110% at work but still seeks balance by making time with family and hobbies a priority.

Did this post spark something in you? If so, we’re looking forward to reviewing your resume!

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