Associate Director, Oncology Patient Support Operations

Associate Director, Oncology Patient Support Operations

Corcept is leading the way in the research and development of cortisol modulators, molecules that regulate cortisol activity at the glucocorticoid receptor (GR). To date, we have discovered more than 1,000 selective proprietary cortisol modulators.

In 2012, we received FDA approval of Korlym (mifepristone), the first approved treatment for hypercortisolism (Cushing's syndrome).

Today, our team and collaborators continue to unlock the possibilities of cortisol modulation as a way to treat serious diseases. With more than 30 ongoing studies across a wide range of disease areas, including endocrinology, oncology, metabolism, and neurology, we remain dedicated to advancing the possibilities of cortisol modulation.

What began as a ripple of scientific truth is now poised to unleash a sea change of discovery representing a fundamental shift in the way we understand and treat disease.

The Associate Director, Oncology Patient Support Operations will play a key role in supporting the development and execution of a best-in-class patient support program for the launch of our Oncology franchise. This individual will help lead the build and implementation of our Oncology patient support program and will manage day-to-day operations of the program. This role will be responsible for the development of program communication, helping to shape a high-quality support experience for providers and patients.

The ideal candidate cares about making a difference in patients' experience with a product and has a background in Oncology patient support services, with hands-on experience in managing operational workflows, supporting program development, and working closely with vendors and internal teams to drive successful outcomes.

Responsibilities :

• Strategic Program Leadership

Co-lead the design, development, and execution of innovative patient services strategies to support the successful commercial launch and lifecycle management of oncology therapies

Provide strategic oversight of core patient support programs, including hub services (benefits investigation, prior authorization, appeals), free trial programs, co-pay assistance and patient assistance programs

Build and lead high-impact relationships with external vendor partners, holding them accountable for excellence in service delivery, compliance, and innovation

Establish KPIs and dashboards that provide actionable insights into patient engagement, program utilization, and service quality

Act as an advocate for the patient, helping ensure services are designed and delivered with empathy and effectiveness

Co-lead the identification and implementation of process enhancements that streamline operations, strengthen compliance, and elevate the patient and provider experience. Partner cross-functionally to ensure improvements are scalable and aligned with long-term business strategy

Serve as the enterprise subject-matter expert for patient services, aligning programs with access, marketing, compliance, legal, IT, and analytics

Ensure that all aspects of patient services programs meet regulatory and legal requirements, including HIPAA and company policies

Co-lead patient services budget planning, forecasting, and ongoing management, including vendor contracts and pass-through costs

Lead case escalations with a patient-first mindset, modeling Corcept's values in decision-making and execution

Uphold Corcept's Key Principles by driving collaboration, embracing possibilities, following the data, and leading by doing, ensuring all initiatives align with the Company's ethics and patient-first principles

Preferred Skills, Qualifications and Technical Proficiencies :

Preferred Education and Experience :

The pay range that the company reasonably expects to pay for this position is $167,800 - $222,000; the pay ultimately offered may vary based on legitimate considerations, including geographic location, job-related knowledge, skills, experience, and education.