Talent.com
Customer Service Representative

Customer Service Representative

xpoEugene, OR, US
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What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications :

  • 2 years of customer service experience
  • Strong computer, typing and 10-key skills
  • Experience with Microsoft Office
  • Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications :

  • Transportation experience
  • Excellent verbal and written communication skills

    • About the Customer Service Representative job

    Pay, benefits and more :

  • Expected pay range : $20.63 to $23.73 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
  • Full health insurance benefits on day one
  • Life and disability insurance
  • Earn up to 13 days PTO your first year
  • 9 paid company holidays
  • 401(k) option with company match
  • Education assistance

    • What you’ll do on a typical day :

  • Bill shipments according to applicable tariffs and pricing agreements
  • Recognize and resolve documentation errors
  • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
  • Process over, short and damaged freight and related documentation for customer resolution

    • Customer Service Representatives are required to :

  • Walk and / or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

    • Applications are accepted on an ongoing basis until all open positions in this location are filled.

    About XPO

    XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

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    Customer Service Representative • Eugene, OR, US