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IT Customer Support Specialist III
IT Customer Support Specialist IIIInterSources • Columbia, SC, United States
IT Customer Support Specialist III

IT Customer Support Specialist III

InterSources • Columbia, SC, United States
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Job Title : IT Customer Support Specialist III (8826)

Location : Columbia, SC (Onsite)

Contract Duration : 12 Months

Interview Process :

  • Round 1 - Virtual (Video Required)
  • Round 2 - Onsite

Candidate Requirement : MUST be a South Carolina resident OR willing to relocate at their own expense before starting.

Physical Requirement : Must be able to lift / move up to 50 lbs.

Responsibilities

Daily Responsibilities

  • Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM).
  • Verify proper installation, including :
  • BitLocker encryption keys stored in Active Directory and InTune.
  • MECM client installed successfully.
  • Ensure devices remain connected to the NTS Network for at least 2.5 hours post-build for proper check-in.
  • Install all software listed on build sheets for each device.
  • Document all assigned assets-desktops, laptops, tablets, monitors, printers, scanners, docking stations-according to IT Services Asset Management procedures.
  • Troubleshoot and resolve hardware / software issues reported by end-users; update actions taken in the help desk ticketing system.
  • Perform routine maintenance and repairs on IT equipment or coordinate with vendors for service.
  • Assist with removal / disposal of obsolete equipment using electronic TID and disposal processes; salvage usable parts.
  • Perform other related IT support duties as required.

    • Monthly Responsibilities

  • Connect SCDOT Commission backup tablets to NTS Network for Patch Tuesday updates.
  • Ensure tablets are powered and connected from the 2nd Friday of each month until the following Wednesday at 12 PM.
  • Power and maintain iPads for the same duration.
  • Log in using a local account prior to monthly shutdown.

    • Required Skills

  • 4+ years of experience in desktop and networked systems support (desktops, laptops, tablets, printers, scanners).
  • 2+ years of experience in computer deployments, operations, and repair.
  • 2+ years of experience in hardware and software installation.
  • 2+ years of experience with Microsoft Endpoint Configuration Manager (MECM).
  • Experience supporting Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Edge).
  • Strong expertise in Microsoft Windows operating systems.
  • Ability to lift / move up to 50 lbs (required occasionally) and 20 lbs (required frequently).

    • Preferred Skills

  • Experience using a help desk ticketing system.
  • Experience with NTS Network environments.
  • Experience with Active Directory or InTune.

    • About US : InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO / IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI / UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.

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    It Support Specialist • Columbia, SC, United States

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