Contract Manager

As a Contract Manager at HubSpot you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused results-driven organization you will also be responsible for managing a high volume of account-related tasks including regular daily phone calls with customers centered on maximizing investment with HubSpot.

This role is open in office hybrid or fully remote within the United States.

In this role youll get to :

• Lead a number of customer calls (approx 42 a month)

Own customer contract processes and renewals.

Collaborate with sales representatives customer success managers and management to execute the contract renewal process and ensure a positive experience for the customer.

Establish cooperative working relationships with customers through emails phone calls and meetings.

Lead forecasting discussions and pipeline reviews with internal colleagues.

Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks.

We are looking for people who :

Are passionate about creating a great customer experience

Solve problems with curiosity and creativity

Seek to understand multiple perspectives in a situation

Have healthy negotiation and interpersonal problem-solving skills

Show clear communication skills with the ability to effectively lead a phone conversation

Possess prioritization and organizational skills with attention to detail

Embrace a dynamic and motivating environment

Invest in relationships with customers and colleagues

Contribute to a positive team environment of equality and inclusion

Nice-to-Haves :

Experience with customer service and contract management

Negotiation or sales experience

Prior account management and / or customer retention experience

Inbound Marketing & Sales knowledge

Pay & Benefits

The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.

Annual Cash Compensation Range :

$84000 $126000 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants : (m / f / d) - link to HubSpots Career Diversitypage here.

India Applicants : link to HubSpot Indias equal opportunity policy here.

About HubSpot

HubSpot (NYSE : HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most : customers.

At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments : Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.

Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.

Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.

Explore more :

By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.

Required Experience :

Manager

Key Skills

Facilities Management,ADMA,Heavy Bus Driving,AXA,Building Services,Courier Delivery

Employment Type : Contract

Experience : years

Vacancy : 1