Help Desk Analyst II / III

System One has an exciting IT Support opportunity with a partner in the Tulsa, OK area. This position is a contract to hire opportunity requiring in-person, on-site work during normal business hours. Successful candidates must be able to provide proof of ability to work in the U.S. without sponsorship. This position is not open to corp-to-corp, subcontractor or independent consulting arrangements. Requirements Associate degree, Bachelor’s degree preferred Two years of industry experience or equivalent military experience Minimum of CompTia A+ Certification OR ability to obtain A+ or Net+ certification within six months of hire Proficient in Active Directory, Office 365, Windows Desktop OS (up to the most recent version), Windows Server OS (up to the most recent version), Network connectivity, Wireless Connectivity, and Network Security Experience with and usage of various applications, including PowerShell, SSL Certificate, Security, both virtual and physical server environments, back-up solutions and data restoration, and phone system implementation and management Experience with anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions Email management CCNA or similar experience a plus Valid Oklahoma driver’s license and clear driving record The Job Front-line Customer Service Representative Provide end-user technical support on all hardware and software applications; troubleshoot networks, systems, and applications to identify and resolve issues Contact clients (by phone or through ticketing system) to gather information needed for effective equipment installations Manage, administer, and maintain corporate IT systems including, but not limited to : Virtual Servers Microsoft Domain and Active Directory Environments Routers Switches Wireless Access points Firewalls VPN connectivity and SASE solution VoIP phone systems Management of anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions Able to quickly learn and support line of business applications Work with existing hardware / software vendors for issue resolution Document all time within the ticketing system (in real-time), ConnectWise Manage, and keep service tickets updated in real-time Maintain backup systems to ensure all data is protected Achieve and exceed established activity standards (service calls, response times, etc.) Qualities Required Excellent critical thinking skills, ability to quickly identify issues and implement resolutions Possess exceptional organizational skills and time, calendar management skills Ability to multi-task and prioritize effectively Work under moderate pressure created by deadlines and work volume Personify friendliness and exhibit ability to get along with others Demonstrate a desire to learn new skills, and a desire / urgency to accomplish tasks Possess the interpersonal skills necessary to communicate effectively with all levels of vendors, associates, and clients. Communicate clearly in verbal and written English Physical Requirements Able to stand, bend over, squat or sit for prolonged periods of time Able to use hands to handle and feel for objects and controls Able to carry computer equipment and other accessories up and down stairs Wage : Commensurate with experience System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Ref : #208-Rowland Tulsa