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Operations Manager

Kinn StudioLos Angeles, CA, US

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Job Description

Kinn Studio is a fine jewelry brand rooted in craftsmanship, heritage, and storytelling. Designed in Los Angeles and made to last for generations, our pieces celebrate modern milestones and redefine what luxury means today.

We’re founder-led and entering our next phase of scale—opening our second flagship store in NYC and expanding both our retail and DTC presence. We move quickly, think creatively, and build with intention. If that sounds like your kind of team, keep reading.

We’re looking for a detail-obsessed, systems-minded Operations Manager to join our team. You’ll report directly to our VP of Operations and play a key role in scaling the infrastructure that powers our brand—from production to fulfillment to inventory management. You’ll work closely with leadership and help shape the foundation of how Kinn scales. It’s a rare opportunity to step into a high-impact role at a defining moment in our journey.

WHAT YOU'LL DO

Lead & Grow the Operations Team

Manage and mentor the Production, Fulfillment, and Inventory teams
Create clear KPIs, workflows, and SOPs to drive accountability and efficiency
Identify operational gaps and hire or restructure as needed
Foster a high-performance, solutions-oriented culture with quality at the core

Oversee Production, Vendors & Inventory

Own all aspects of jewelry production—from sample development to final delivery

Manage vendor relationships, ensuring on-time, on-budget, high-quality output

Maintain accurate costing and pricing, including landed cost tracking (duties, freight, 3rd-party fees)

Forecast reorders and manage buying performance across channels

Ensure accurate inventory tracking and reconciliation across retail and ecommerce (Shopify, ERP, warehouse)

Anticipate supply needs and manage replenishment strategy to prevent bottlenecks

Fulfillment, Logistics & Quality Control

Manage internal fulfillment or 3PL partners to ensure timely, accurate shipments

Oversee inbound / outbound logistics, returns, restocks, and BOPIS

Coordinate with CX and retail teams to meet customer expectations and store needs

Implement strict quality control protocols to minimize defects and keep return rates low

Optimize Tools, Systems & Reporting

Build reports in Excel and Shopify to track performance, inventory, and margins

Leverage tools like Google Sheets, ShipStation, and ERP systems to streamline operations

Work cross-functionally with finance, retail, and ecommerce to align data and optimize workflows

Support finance team in month-end close with accurate COGs and inventory reporting

Your Experience :

5+ years of operations experience in jewelry, fashion, or accessories

Deep knowledge of fine jewelry materials, costing, and production timelines

Proven ability to manage vendors, inventory systems, and fulfillment operations

Experience leading operational teams and creating scalable systems

Strong Excel skills (pivot tables, formulas, VLOOKUPs) and fluency with Shopify

Experience using ERP or inventory management tools like Apparelmagic, Netsuite, or Sumtracker

Prior work in a DTC or omnichannel brand environment

Sharp eye for detail, strong organizational skills, and a bias for action

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Operation Manager • Los Angeles, CA, US