RCDD Certified Installation Consultant

About NCR VOYIX

NCR VOYIX Corporation (NYSE : VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY :

• The position requires an understanding of the Global Retail Market and NCR in-order to develop and manage opportunities to grow revenue and improve margins
• Pre-installation consultation : Assess customer site needs and technical requirements to determine appropriate equipment configuration. Review installation plans and identify potential challenges. Provide detailed information on system functionality and user training expectations
• Installation support : Collaborate with installation technicians to ensure proper equipment setup and wiring. Address technical questions and concerns during installation process. Troubleshoot installation issues and provide solutions.
• Post-installation guidance : Conduct system testing and verification with the customer. Provide comprehensive user training on system operation and features. Address customer concerns and resolve post-installation technical issues.
• Technical expertise : Maintain in-depth knowledge of product specifications, technical capabilities, and installation procedures. Stay updated on Retail industry trends and new store technologies to advise customers effectively. Interpret technical documentation and provide clear explanations to customers.
• Onboard New Offerings to Service Portfolio : Work with Partners / OEM’s to standardize deployment process, tools and materials as part of new service offerings.Accountability for Cost Reduction for the portfolio

Required Skills :

The following specific experience would be advantageous :

Domain knowledge in Retail

Knowledge of NCR product platforms and solutions

Technical knowledge of Retail architectures and Devices

Offers of employment are conditional upon passage of screening criteria applicable to the job