Account Manager

Account Manager

SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way. We are on a mission to make powerful search easy for enterprises across the globe. Our products are used by 600+ brand-name customers. Our team is composed of smart, driven subject matter experts who love to collaborate and solve problems in new / creative ways. We value the importance of bringing diverse backgrounds and interests to the collaboration process. We prioritize work-life balance and strive to promote an energizing and healthy environment.

About the Role

We are seeking an Account Manager (AM) to manage a portfolio of mid-market and enterprise accounts. This role will be instrumental in driving adoption, mitigating churn, ensuring renewals, and identifying upsell opportunities primarily for customers using our Managed Search product. You'll work closely with technical champions, engineers, and IT stakeholders, ensuring that our customers maximize the value of our platform while reducing friction in search deployment, scaling, and optimization.

If you have experience managing technical SaaS products and working with customers in cloud infrastructure, DevOps, data management, or search technologies (such as Solr, Elasticsearch, or MongoDB), we'd love to hear from you.

What You Will Do

Customer Retention & Renewals : Own and drive renewal conversations, proactively addressing churn risks.

Forecasting : Accurately forecast reductions, churn and expansion opportunities.

Adoption & Enablement : Guide customers in leveraging Managed Search capabilities, ensuring they are optimizing performance, scaling efficiently, and reducing operational overhead.

Technical Customer Engagement : Serve as the primary point of contact for most of your technical champions, providing insights and best practices on search performance, uptime, and scaling.

Account Expansion : Identify opportunities for account growth through increased search workloads, additional environments, or premium support services and partner with Sales to close these opportunities

Low-Touch Engagement Strategy : Leverage automation, campaigns, and data-driven insights to efficiently manage a portfolio of ~100 accounts.

Issue Escalation & Advocacy : Work with Support and Product teams to resolve technical roadblocks, ensuring a seamless customer experience.

Customer Health Monitoring : Track adoption, usage trends, and risk indicators, taking proactive steps to drive retention.

Team approach to Account Management : Collaborate with Customer Success Managers for select customers to drive adoption and business value and Sales counterparts to drive additional revenue opportunities by introducing new products to new functions

Relationship Building : Build strong relationships with customers to make them SearchStax champions

Customer Advocacy : Partner with Marketing to create customer advocates that are willing and able to participate in joint customer advocacy efforts

What You Must Have

Experience : 5+ years in Account Management or Renewals Management for a SaaS or cloud-based product.

Technical Acumen : Comfortable discussing search infrastructure, cloud-based deployments (AWS, GCP, Azure), APIs, and database management (Solr, Elasticsearch, MongoDB, etc.).

Industry Background : Experience working with DevOps, IT Ops, Engineering, or Data teams is highly preferred.

Customer-Centric Mindset : Ability to build relationships with technical stakeholders and drive value-based conversations.

Results-Driven : Proven ability to meet or exceed churn mitigation, renewal, and expansion targets.

Strong Communication Skills : Able to translate complex technical concepts into actionable insights for customers.

Process-Oriented : Comfortable managing high-volume customer engagement efficiently through automation, playbooks, and CRM tools.

What's In It For You

Remote-First : We're a diverse team spanning the United States and India, with a collaborative workspace in Los Angeles, CA.

Competitive Compensation & Stock Options : We want you to share in our success. As a team member, you'll have the chance to become a shareholder.

401k Match : We offer a 4% match on 401k contributions to help you save for the future.

Healthcare Benefits : Your health matters! We've got you covered with comprehensive medical, dental, and vision plans. Best of all, we foot the bill for 100% of employee-only premiums.

Paid Time Off : We value work-life balance. Enjoy 18 days of paid time off annually, plus 8 paid holidays.

Exciting Growth Opportunities : We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career.

Pay Transparency

Base Salary : This position offers a base salary range of $110,000 to $130,000 annually, with an additional annual incentive target. Compensation package offered may vary depending on skills, experience, job-related knowledge and location.

Salary Structure : Our salary ranges are determined by market analysis and are designed to evolve with job performance over time.

Additional Benefits : Beyond base salaries, SearchStax employees enjoy a comprehensive benefits package, with potential for equity and performance-based bonuses.

Additional Information

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that SearchStax upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company.

SearchStax is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.