Client Partner

Client Partner - Remote

The Revenue Solutions Team is seeking a Client Partner for O&P Insight which is a key liaison between the company and its clients, administering the revenue cycle management process for assigned clients. This role is responsible for coordinating client relationships, coordinating revenue cycle activities, and mentoring Client Support Specialist(s) to ensure efficient and effective billing operations, payment processing, and accounts receivable management. As the Revenue Solutions Team Client Partner at O&P Insight, this individual plays a critical role in ensuring the success of client relationships and revenue cycle management operations, driving efficiency, accuracy, and financial performance.

Your Impact

• Client Relationship Management :
• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships based on trust, communication, and transparency.
• Understand client needs, preferences, and expectations related to revenue cycle management services, and ensure alignment with company offerings and capabilities.
• Proactively engage with clients to address concerns, resolve issues, and identify opportunities for service enhancement and value creation.
• Adhere to Statement of Work developed for each client.
• Provide support and guidance to client staff as assigned.
• Revenue Cycle Management Coordination :
• Complete end-to-end revenue cycle management processes, including claim scrubbing, claim billing, payment and adjustment posting, and accounts receivable follow-up.
• Identify areas for process improvement, efficiency gains, and revenue optimization within the revenue cycle workflow.
• Team Mentorship :
• Guide and mentor Client Support Specialist(s) responsible for providing client support, resolving billing inquiries, and addressing revenue cycle issues.
• Foster a collaborative and supportive team environment, promoting teamwork, accountability, and continuous improvement.
• Performance Analysis and Reporting :
• Prepare regular reports and presentations for clients and internal stakeholders, highlighting key metrics, achievements, and areas for improvement.
• Collaboration and Communication :
• Collaborate with internal departments, including billing operations, audits and appeals, compliance, and quality assurance, to ensure alignment and coordination in revenue cycle management activities.
• Communicate effectively with clients, payers, and external partners to facilitate timely resolution of billing issues, payment discrepancies, and claims processing challenges.

Minimum Qualifications

Additional Success Factors

Salary range of $58,400 to $73,000 + benefits. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.