Associate, Business Operations

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Associate, Business Operations will collaborate with the Business Operations team and various cross-functional teams to ensure smooth operations and contribute to process improvements.

What You'll Do

Assist in the execution of operational processes to ensure efficient and smooth business operations

Collaborate with cross-functional teams to gather data, analyze operational needs, and contribute to process improvement initiatives

Contribute to the implementation of strategies to optimize workflow, increase productivity, and enhance operational effectiveness

Support the development and maintenance of operational documentation, including process manuals and standard operating procedures (SOPs)

Assist in resolving operational issues, escalating when necessary, and proposing solutions

Collaborate with team members to coordinate tasks and projects, ensuring timely completion

Support the preparation of operational reports and presentations for management review

What You Have

Minimum education, skills and experience required.

Strong analytical and problem-solving skills, with the ability to analyze data and contribute to process optimization efforts

Detail-oriented with excellent organizational skills, capable of managing multiple tasks and deadlines effectively

Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams

Proficiency in using business software and tools, such as Microsoft Office Suite

Knowledge of operational processes and a desire to learn and grow in the field of business operations

Ability to adapt quickly to changing priorities and work in a fast-paced environment

Positive attitude, team player mentality, and willingness to take on new challenges

Preferred education, skills, and experience.

Bachelor's degree in Business Administration, Operations Management, or a related field

1-2 years of experience in business operations, process improvement, or a similar role

The Americans with Disabilities Act

Feeling your best helps you do your best :

Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

Competitive base salaries

Bonus incentives

Generous PTO, Floating Holidays and 12 Federal Holidays observed

Support for financial-well-being and retirement 401k with employer match

Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

Employer paid short-term / long-term disability and basic life insurance

Flexible hybrid working arrangements.

Paid parental leave and adoption reimbursement programs

Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

Tuition Reimbursement and Family Scholarship Programs

Career development and training opportunities

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click to view the U.S. Pay Transparency Policy, for federal job applicant notices, and to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process.