Call Center Agent, BAR

BAR Bilingual Call Center Agent

We are seeking a Call Center Agent to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Collegesthe largest and most diverse system of higher education in the nation. The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California.

The Foundation for California Community Colleges (Foundation), under contract with the Bureau of Automotive Repair (BAR), Smog Check Referee Program (Program), provides by appointment only, test-only facilities throughout the state. These facilities are authorized to perform referee functions for consumers whose vehicles were unable to receive a smog certificate through a licensed commercial smog station. The stations are located on California community college campuses or C.T.E. centers. The Referee sites inspect and test vehicles and determine if the vehicle should be given a smog certificate or be sent back to a Smog check station for repairs.

The call center works cooperatively across a variety of air quality programs that may be in operation from time to time.

Under the Call Center Supervisor, the Call Center Agent interfaces with the public to execute the activities of the Foundation call center and performs related work as required.

The Call Center Agent will :

• Provide information to the public on services available through a variety of Air Quality Programs including but not limited to : Smog Check Referee, Parts Locator Service, and the Enhanced Fleet Modernization Program.
• Maintain up to date working knowledge of all air quality programs offered to ensure accurate information is conveyed to consumers.
• Triages inbound calls and schedules consumer appointments or otherwise serves consumers based on assessment of consumer's needs.
• Assists consumers in determining eligibility for a variety of programs offered.
• Verifies and enters data into web-scheduler database.
• Places outbound calls to remind consumers of their scheduled appointments.
• Enters consumer application data into the Program database and assists consumers with completing their application.

Attributes for success include :

What We Offer :

FoundationCCC is fully committed to a "remote-first" philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California's State Capitol.

Benefits :

Budgeted Hourly Pay Range :

$20.50 - $21.50

Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.