Primary Responsibilities :
- Understand each customer’s needs, and accurately fulfill expectations for quality, delivery, paperwork, communication, etc.
- Exhibit mentality of problem-solving that helps uncover solutions to customer needs
- Price inquiries in a manner which maximizes revenues , with consideration to minimizing operational costs
- Provide proactive, accurate, timely communication to the customer in the customer’s preferred method (email, fax, phone, text) Confirm framers are ready for material and drivers the day before the required delivery date
- Develop an in-depth understanding of the steel products and services offered by RMI surrounding the Homebuilding process
- Engage sales management on significant inquiries to help maximize the probability of success
- Monitor the overall goals and results of the facility, and the entire company on a regular basis
- Provide feedback related to the market conditions
- Cooperate with teammates both within, and outside the Sales Dept.
- Assist other representatives with their daily activities when needed
Physical & Work Requirements :
Ensure professional appearance appropriate for meetings with managers or clientsRequires ability to perform primary job responsibilities while spending long periods of time at a computerMay require travel to the office in extreme weather conditionsRequired Background, Competencies & Expertise :
Tremendous drive for resultsHighly proactive and takes great initiative; proven self-starter; goes the extra mileStrong customer orientation with proven relationship building skillsTremendous responsibility and ownership of customer challengesProficient in utilizing required software applications (SAP, Microsoft Office, etc.)Strong written and oral communication skillsStrong cooperation and collaboration skillsComposureInstills trust and confidenceHighly detail-oriented and very thoroughStrong numerical abilitiesExcellent organization skillsHigh learning agilityPreferred Background, Competencies & Expertise :
Proven experience in a role responsible for managing the needs of customersKnowledge of general principals of business related to revenue generation, cost impacts and bottom-line resultsBackground in the steel industry or a related fieldKnowledge of residential construction and / or the Homebuilding processBachelor’s degree in Business Administration or related discipline or equivalent work experience