Data Analyst

Job Title : Data Analyst

Location : CINCINNATI SERVICE CENTER, MASON OH, 45040 (Hybrid (in office 2 days a week : Tuesday & Wednesday)

Duration : 6+ Months contract (Only on W2. and Citizen / GC holder considered)

Pay rate : $21 / hr on W2

Hours : 8 : 30am to 5 : 00pm

Temporary 6 to 9 months (could turn into perm in 2026 potentially)

Summary :

In general, this Jr. Data analyst will provide support to our Vendor Management Administrator where the Performance of our contracted outsourced vendors is managed. Several KPIs that are managed through a contract shall be monitored and analyzed. Once the KPIs and targets are learned and they are versed in the contract, they will use this to provide insight into key trends on performance, opportunities, and abidance of the contract terms including monitoring bonuses and penalties and creating / updating a dashboard displaying vendor performance.

General Responsibilities :

• Manage contractual agreements where specific performance requirements are outlined
• Analyze call center data
• Deliver analytical reporting, recommending enhancement solutions for efficiency where appropriate
• Ensure accurate documentation of data elements, reports, and processes / procedures
• Follow processes and protocols for ensuring quality reporting and analysis
• Identify ways to ensure data integrity and validate reporting results to deliver a high degree of confidence in the final outcome
• Perform ad hoc analysis as needed and support special projects

Qualifications :

Nice to have :