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Desktop Support Specialist
Desktop Support SpecialistSISL Global • Carmel, Indiana, United States
Desktop Support Specialist

Desktop Support Specialist

SISL Global • Carmel, Indiana, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Key Responsibilities :

  • Provide technical support for desktop / laptop hardware, software, and peripheral

issues.

  • Diagnose and resolve advanced technical issues escalated from the support team.
  • Install, configure, and maintain operating systems, software applications, and system updates.
  • Perform root cause analysis to identify recurring technical problems and develop solutions.
  • Excellent in troubleshooting break / fix issues of windows and mac computers
  • Assist with network connectivity issues, including LAN / WAN, Wi-Fi, and VPN.
  • Collaborate with IT team members on projects, upgrades, and implementations.
  • Maintain accurate records of work performed, issues, and resolutions using the company's

    • ticketing system.

  • Provide remote support and troubleshooting for users working from home or in the field.
  • Train and mentor junior support technicians as needed.
  • Ensure compliance with IT policies, security protocols, and best practices.
  • Perform routine maintenance and inspections to ensure optimal performance of equipment
  • Build and maintain strong relationships with end users and ensure user satisfaction
    • [job_alerts.create_a_job]

    Desktop Support Specialist • Carmel, Indiana, United States

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