VIP Guest Service Representative Silver Legacy (Reno)

Description

Starting pay : $17.00 USD

JOB SUMMARY

Provide exceptional guest concierge service and welcoming atmosphere. VIP Concierge will meet greet and extend assistance for check in / luggage service spa food show reservations along with limo transportation service. Responsible for overall maintenance of the Gold Room or VIP Room including check-in and checkout. Guest requests will be handled in accordance with written process and expedited efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include but is not limited to the following)

Appropriate grooming and wearing of uniform

Welcomes guests with a positive courteous and sincere attitude when they walk through the door

Ensure guest receive the correct room type in proper working condition based upon VIP requests given

Provide accurate information about the ROW special events offers and amenities. Extending offer to book future reservations during check in / out

Collect credit card for room charges

Adhere to Payment Card Industry Data Security Standards (PCI Compliance)

Post room charges paid outs corrections as directed

Assist VIP Guests in obtaining reservations for dining golf spa restaurants shows or other amenities

Remain well versed and up to date with all in-house and regional events

Refer appropriate challenges to Senior VIP Concierge or resolve when appropriate

Coordinate with Housekeeping to ensure priority cleaning of VIP Guest rooms

Review daily VIP arrival list and complete amenities sheets along with other special requests

Assign room suite or penthouse as directed prior to guest arrival

Coordinate with the Transportation Department for limo arrangements floral deliveries luggage handling or any other requests from VIP Guests

Review daily VIP arrival list and complete amenities sheets along with other special requests. Assign room suite or penthouse as directed prior to guest arrival

Coordinate with the Transportation Department for limo arrangements floral deliveries luggage handling or any other requests from VIP Guests

Perform bartending duties

Maintain cleanliness of the Gold Room and VIP Room

Assist in welcoming and training any new Row team members

Exemplify our core values family style service our mission and vision

Exemplify our DEI (diversity equity inclusion) culture

Perform other job-related duties as assigned

KNOWLEDGE SKILLS AND ABILITIES

Excellent communication skills with the ability to read write and communicate verbally in English

Ability to perform above average mathematical skills; type 35 wpm; PC skills including Word and Excel

Ability to understand and comply with all company and departmental rules regulations policies and procedures

Ability to establish and maintain effective working relationships with staff and Guests

High School diploma or equivalent

Experience : Must have excellent communication skills in English both written and verbally. PC skills including familiarity with Outlook Excel Word LMS programs desired. Prior Hotel and Bartending skills preferred

Certificate / License : Alcohol Awareness Certified Gaming Certification Must be 21 years or older

PHYSICAL DEMANDS AND WORK ENVIRONMENT ( May be required in order to perform the essential functions of the position)

Work may be performed in areas which may be unusually hot cold noisy smoky dimly lit or brightly illuminated. Constant contact with Guests and staff is necessary

Requires mobility

Requires constant standing; frequent use of office equipment computer calculator fax machine copy machine; reaching up to 24 inches

Requires the ability to distinguish letters numbers and eye / hand coordination normal vision range and absence of color blindness

Area where work is performed consistently smoke or in a smoke-filled environment

GUEST SERVICE (INTERNAL / EXTERNAL) STANDARDS : Employee is required to meet and deliver our core values service standards and family style service.

PERFORMANCE REQUIREMENTS : Must have the ability to provide internal / external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading / writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations as required by law for individuals with disabilities or to accommodate pregnancy pregnancy-related conditions or where a conflict exists between the position and individuals religious beliefs or practices.

As a part of the new hire process candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race color national origin sex age over 40 religion disability sexual orientation gender identity or expression veteran status marital status or any other characteristic protected by law.

Required Experience :

Unclear Seniority

Key Skills

Advertising Management,Cost Accounting,Integration,Legal Operations,Entry Level Finance

Employment Type : Full-Time

Experience : years

Vacancy : 1