Sales Account Manager

Account Manager

Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking, and family-owned company where creativity is encouraged? Are you goal driven? Then the Account Manager position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team!

As an Account Manager for the Upper Manhattan Workforce1 Career Center (UMWF1CC), you will build business relationships with businesses in the 5 boroughs. You will play a critical role in developing and maintaining relationships with local businesses by understanding their hiring needs and connecting them to qualified candidates through the Workforce1 system. You will collaborate closely with the recruitment team to ensure timely fulfillment of employer job orders and deliver high-quality service to our business partners.

A successful Account Manager will ascertain the hiring needs of the employer and attain a commitment to fill a specific position(s) during an agreed upon timeframe utilizing the UMWF1CC recruitment services. This position requires a combination of both in-office activities and in-field business-to-business engagement.

Responsibilities

Represent NYC Business by building, maintaining and growing strong relationships with local businesses, securing commitments to use Workforce1 recruitment services.

Conduct outreach through in-person and virtual meetings, cold calls, follow-ups, and other business development activities.

Assess employer needs, gather feedback, cross-sell services, and promote continued engagement and exclusivity.

Collaborate with recruitment, operations, and marketing teams to ensure awareness, effective service delivery, and employer satisfaction.

Generate and submit job orders with accurate employer details, job descriptions, hiring timelines, number of openings, and all required information for successful placements.

Enter and maintain employer information in all required databases, documenting contacts, engagements, re-engagements, cold calls, leads, and conversions.

Coordinate fulfillment of job orders with internal recruitment teams and obtain written confirmation from employers once positions are filled.

Pitch, plan, and schedule virtual, on-site, and off-site hiring and recruitment events.

Participate in quarterly and annual sales forecasting, business development planning, and employer outreach strategy development.

Develop and maintain subject matter expertise in assigned industries, subsectors, and labor market trends.

Share relevant employer and labor market information with internal staff and funding agencies.

Provide target estimates / goals and submit weekly, monthly, and quarterly progress reports.

Ensure compliance with program guidelines and meet or exceed all key performance indicators (KPIs).

Help ensure positive program outcomes and fulfill contract requirements.

Qualifications

3+ years of professional experience in sales, business development, account management, marketing, or related client-facing roles.

Strong proficiency in Microsoft Office Suite (Excel, Word, and Outlook).

Excellent communication, analytical and interpersonal skills

Ability to multitask, prioritize, and manage a diverse portfolio of employer relationships.

Experience in workforce development or working with diverse populations is a plus.

Required Education :

Bachelor's Degree required

Bring your expertise to EDSI where you will be able to live our values every day : Show Up, Smile and Support!