Local Insider

Hourly Rate : $31.49

Job Status : Casual (0-19 / hours per week).

Language Requirement : Bilingual in English and Japanese required.

JOB SUMMARY

Do you want to be part of a team that experiences the excitement and fun of being in the heart of the city each day? We seek a passionate, friendly, concierge like candidate to work as the company's own tour guide for all owners and guests while assisting the Events - Activities Manager with onsite activities, tastings and socials.

This fast-paced position will offer you the opportunity to engage with all guests helping them explore, taste, socialize, and learn about the city in a fun and enjoyable ways. This role will be instrumental in maximizing our guest's vacation experience. The ideal candidate will be a motivated and creative individual who likes to plan, innovate and collaborate; a person capable of multitasking and juggling many details. This individual should possess impeccable customer service skills and enjoy engaging with travelers from around the world.

CORE WORK ACTIVITIES

• Looks to develop tour content and evaluate guest satisfaction as each tour ends.
• Report accidents, injuries, and unsafe work conditions to supervisor / manager.
• Ensure uniform and personal appearance is clean and professional.
• Protect the privacy and security of guests and coworkers.
• Anticipate and address guests' service needs; assist individuals with disabilities.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Move over sloping, uneven, or slippery surfaces; move, lift, or carry objects weighing less than or equal to 25 pounds; stand, sit, or walk for an extended period of time.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Perform other reasonable job duties as requested

REQUIREMENTS

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.