Amazon Connect Developer

INSPYR SolutionsAddison, TX

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Job Summary

The Senior / Software Engineer III - AWS Connect Specialist plays a pivotal role in driving My client's strategic initiatives by leveraging cutting-edge technology to improve customer service operations. By developing robust cloud-based contact center solutions, this position directly contributes to enhancing customer satisfaction through efficient interaction management. The engineer will lead cross-functional teams in the implementation of innovative solutions that align with organizational goals, ultimately fostering a culture of continuous improvement and operational excellence. Furthermore, this role supports My client's commitment to digital transformation by utilizing AWS capabilities to streamline processes and deliver exceptional service outcomes.

Job Duties / Responsibilities

Architect and develop AWS Connect-based contact center solutions, ensuring scalability, security, and reliability.
Integrate AWS Connect with Lambda, DynamoDB, API Gateway, S, SNS, SQS, and other AWS services.
Develop custom contact flows, real-time analytics, and AI-driven automation to enhance customer experience.
Lead a team of software engineers, providing technical guidance, mentorship, and code reviews.
Collaborate with business stakeholders, product managers, and UX teams to align technology with business needs.
Foster an Agile development environment, ensuring efficient sprint planning, execution, and continuous improvement.
Build and maintain integrations with CRM systems, third-party APIs, and enterprise applications.
Automate deployments and infrastructure provisioning using Terraform
Ensure seamless integration with AI / ML services for chatbots, speech analytics, and sentiment analysis.
Optimize AWS Connect performance through monitoring, logging, and real-time insights.
Maintain the operational integrity of AWS Connect solutions, directly impacting customer
satisfaction and service delivery by ensuring that technical issues are resolved promptly.
Implement security best practices and ensure compliance with PCI-DSS, GDPR, and industry regulations.
Conduct risk assessments and incident response planning to ensure high system availability.

Ideal Candidates will have :

years of experience in software engineering, with a strong focus on cloud-based development.

years of experience working with AWS services, particularly AWS Connect.

Strong grasp of creating, troubleshooting and updating users / groups / roles / polices in AWS IAM, in regard to connectivity between AWS resources.

Strong expertise in Python, , . and / or C, or Java for backend development.

Experience with VoIP, SIP, WebRTC, and contact center technologies is a plus.

Hands-on experience with CI / CD pipelines.

Strong troubleshooting skills in AWS Connect are critical for ensuring seamless communication solutions that enhance customer service operations, directly impacting My client's ability to deliver high-quality healthcare services efficiently.

Implementation of effective code review practices enhances code quality, reduces bugs, and fosters a culture of continuous improvement within the engineering team, aligning with My client's commitment to delivering high-quality software solutions.

Education / Certifications

Bachelors Degree in Computer Science / Computer Engineering is preferred

AWS Certifications are preferred

Our benefits package includes :

Comprehensive medical benefits

Competitive pay

k) retirement plan

and much more!

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Amazon Connect Developer • Addison, TX