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QA and Support Engineer

QA and Support Engineer

Apkudo-incDallas, Texas, United States
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QA + Support Engineer at Apkudo – Where Innovation Meets Fun!

Location : Dallas, TX - Onsite

Salary : $70,000 - $85,000

At Apkudo , we make sense of the chaos in the connected device world. From device testing and hardware reliability to automating supply chains and delivering deep analytics, we help companies work smarter, faster, and with a whole lot more clarity.

We’re big on bold ideas, creative problem-solving, and surrounding ourselves with smart, curious people who aren’t afraid to shake things up.

The Role

We’re on the hunt for a QA + Support Engineer who’s ready to dive in and make waves. You’ll help us tackle real-world challenges, bring fresh ideas to the table, and be a key part of our growing team.

In this role, you will serve as a QA + Support Engineer for the Apkudo Platform, product, and services, supporting key site(s) and multiple clients. You will be working with cutting-edge technologies to assist customers as well as with Quality Assurance Methodologies targeting continuous improvement. You will define triage processes for your team and work with support from local and remote teams to implement solutions. You will develop a full understanding of these unique systems and help our customers advance their processes, productivity, and profitability. You are expected to support outside of normal working hours to handle customer escalations.

  • Support multiple clients and the Apkudo Platform, products, and services. Wor onsite or remotely as needed.
  • Receive objectives and determine how to use resources to meet goals.
  • Work in a Continuous Integration (CI) and Continuous Deployment (CD) Environment, utilizing efficient collaboration with different teams such as Product and Engineering.
  • Adhere to Quality Assurance (QA) standards to ensure End-to-End ownership of Defect Logging / Replication.
  • Drive User Acceptance Testing (UAT) efforts, work with the customer to gain perspective and feedback.
  • Delegate work, handle escalations, and work with your manager to ensure all deadlines are met.
  • Respond to and resolve issues to minimize downtime, ensuring operations run smoothly.
  • Provide detailed descriptions and updates of the state of the system and the preliminary root cause
  • Own defect replication, capturing supporting data, including system logs, images, and reproduction steps, aligning to QA Templates, as needed by other Apkudo teams
  • Support the release of software updates and platform optimizations as required. To include end-to-end testing of pre-release builds.
  • Co-author and update existing support material, including but not limited to training guides, FAQs, and troubleshooting.
  • Support User Management - onboarding of new and existing users as new features and functionality are added.
  • Be flexible and available on weeknights and weekends (as required). Be prepared to support situations when other team members are unavailable.
  • Other duties as required

Every day is different—and we think that’s the best part. And yes, we actually have fun doing it.

We’re not into laundry lists of “must-haves.” But if you check off a few of these, let’s talk :

  • A degree in Computer Science, Information Systems, E.E., or M.E. is preferred. Relevant experience may substitute for a degree.
  • 3 to 5 years of progressive customer support experience
  • Excellent technical troubleshooting and problem-solving skills

    • Experience working with and debugging software applications, hardware systems, and APIs is required.

  • Knowledge of Command Line Interface (CLI) on Linux, Unix, and / or Bash / Shell, such as cmd / Terminal, and utilities such as ADB.
  • Experience in testing on Android and iOS devices, working on Linux and Macs.
  • Knowledge of Log collection on Android and iOS devices. Experience with Production Defect recreation.
  • Basic knowledge of SQL (Postgres preferred).
  • Experience with programming languages such as NodeJS and React is a plus
  • Experience working in or alongside Quality Assurance (QA) Methodologies to implement best testing practices, ensuring appropriate Test Coverage.
  • A driven attitude with a focus on self-dependence, to reach out & seek out knowledge.
  • Confidence in your work product, maintaining accountability & thoroughness.
  • Excellent written and verbal skills with a demonstrated ability to communicate system function and operation effectively
  • Excellent communication skills - able to properly engage with various teams and customers and build rapport that will help streamline support processes and remove roadblocks
  • The ability to work in a cross-functional group environment as well as alone
  • Intrinsic motivation, positive energy, and a proactive and results-oriented outlook
  • Strong organizational skills - able to participate in multiple projects / calls, manage direct reports, and still complete assigned tasks.
  • The desire to learn new technologies and work methods
  • Proficiency with Google Docs, Sheets, and Slides or MS Office

    • Why You’ll Love It Here

    T eam Vibes – Smart, supportive, and just the right amount of quirky

    Room to Grow – Learn, stretch, level up

    Real Impact – Help shape the future of smart tech

    Balance – Work hard, live your life

    Diversity & Inclusion – Everyone’s welcome here

    Benefits – We’ve got you covered

  • Health, Dental & Vision – Because you matter
  • Generous PTO & Holidays – Recharge your way
  • 401(k) with Company Match – For your future self
  • Learning & Development – Keep leveling up
  • Flexibility – Hybrid and remote options depending on the role
  • Casual Dress – Bring your whole self to work
  • Wellness, Discounts & More – Just because

    • A detailed benefits package will be shared during the hiring process.

  • This role is Exempt under the FLSA
  • Responsibilities may shift as we grow—flexibility is key
  • Candidates must be legally authorized to work in the U.S. (No visa sponsorship unless otherwise stated)
  • Employment may be contingent on background checks and policy compliance

    • We’re proud to be an Equal Opportunity Employer. We value all backgrounds, identities, and experiences, and we’re committed to a workplace where everyone feels safe, supported, and seen.

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