Development Operations Manager

TenacityAllston, MA, US

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Job Description

Salary : About the Position

The Development Operations Manager will work closely with Tenacitys Founder & CEO,Development Department, Board of Directors, and volunteers to support fundraising efforts through the accurate and timely processing, recognition, and reporting of event, government, individual, and institutional grants and gifts; administration of the donor database; assistance with annual fundraising across revenue categories; and the preparation and execution of fundraising and cultivation events.

The Development Operations Manager will also help to strengthen fundraising events, assist with outreach, collaborate on appeals and communications, and maximize the functionality of the database by maintaining up-to-date records and implementing Moves Management best practices in Raisers Edge and Raisers Edge NXT.

The ideal candidate is detail oriented with strong organizational skills and has experience with all steps of the nonprofit giving cycle. Experience with and knowledge of Raisers Edge NXT and the ability to train others on the platform is a must.

Key Responsibilities :

Database Management

Maximize the functionality of the database and implement best practices to effectively manage constituent data
Record all gifts, pledges, and pledge payments across revenue categories in Raisers Edge
Oversee and execute the gift acknowledgement process
Carry out bi-weekly / monthly queries, exports, and dashboards for all annual fundraising operations, appeals, grants, government payments, and events
Maintain up-to-date constituent records through regular updating of contact and biographical information
Manage coding and attributes within Raisers Edge in order to assist with segmented mailing lists, campaign performance reports, and donor analytics to support targeted communications.
Generate and analyze reports on donor behavior, campaign performance, and communication reach to review ROI, inform marketing strategy, and improve outcomes.
Participate in Raisers Edge NXT training program offered by Blackbaud and familiarize self with the full range of its capabilities within the first six months
Train development staff and volunteer leadership on the proper use of Raisers Edge NXT

Institutional Giving Support : Corporate, Foundation & Government

Assist with institutional outreach and fundraising, including the regular updating of grant tracking tools and Raisers Edge, organizing and maintaining files, and supporting outreach efforts

Create grant proposal templates, populate boilerplate information on institutional portals, and upload standard attachments

Manage and implement Tenacitys annual Boston Public Schools (BPS) contract renewal process in collaboration with program staff and BPS staff

Event Support

Strengthen fundraising events by assisting with logistics, coordinating volunteers, training staff, and supporting prospecting, guest tracking, and sponsorship process

Willingness to work outside of business hours for fundraising events

Additional Annual Fundraising, Communications & Meeting Support

Provide direct mail, annual appeal, and event support for Pathway, Summer, and general Tenacity programming

Provide administrative support for fundraising events, public relations activities, donor meetings, board and committee meetings, and outreach campaigns.

Qualifications :

Bachelors degree and 3-5 years of relevant experience, preferably in a nonprofit organization

Excellent technology skills, including proficiency in Raisers Edge NXT, all Microsoft Office tools, and file-sharing platforms like SharePoint

Superb attention to detail and analytical skills

Strong interpersonal and organizational skills

Ability to multi-task, meet deadlines, and problem solve

Excellent writing and verbal communication skills

Expected to work independently, proactively, and as a collaborative member of the development team

Ability to maintain strict confidentiality and data security

Availability to work on occasional nights and weekends

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Operation Manager • Allston, MA, US