IT Support Technician 2

Title : IT Support Technician

Location : New Haven, CT

Client Industry : Higher Education

Compensation : $20 - $22 / hr.

We have partnered with our client in their search for an IT Support Technician 2. This role is responsible for providing comprehensive technical support services within a moderately complex computing environment. The IT Support Technician will manage desktop computing environments, troubleshoot hardware and software issues, administer user and group accounts, and deliver proactive training and support to end users. The position requires strong technical expertise across operating systems, hardware, and application packages, as well as excellent problem-solving and interpersonal skills to ensure seamless IT operations within the department.

Responsibilities

• Manage a client department’s desktop computing environment, including software, hardware, and peripherals.
• Create and maintain organizational units and group policies in Active Directory.
• Perform proactive site visits, maintain system inventories, and ensure all software and operating systems are up to date.
• Install, configure, and coordinate repairs for a wide variety of devices and peripherals.
• Respond to emergency and routine IT support calls, documenting and resolving reported issues.
• Provide user training and support for desktop equipment, core services (e.g., email, scheduling, backup), and department-specific applications.
• Collaborate with peers to ensure smooth integration of network and software solutions.
• Lead small-scale IT projects, including testing of new hardware, software, and operating systems.
• Train other IT support technicians as needed.
• May perform other duties as assigned.

Skills Required

Education & Work  Experience

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