Warranty Submission Specialist

Warranty Processing Specialist

At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built on a foundation of delivering results, accountability, sense of urgency, success driven, and positive attitudes. We are currently looking to add new talent to our growing team!

The remote Warranty Processing Specialist is responsible for preparing, submitting, and managing warranty labor rate and parts rate increase requests to automotive manufacturers. This role ensures the dealership is reimbursed at competitive rates for warranty repairs by collecting, analyzing, and submitting compliant documentation. The specialist serves as a key liaison between the dealership and the manufacturer to maximize warranty reimbursement opportunities.

Key Responsibilities :

• Review customer pay repair orders (ROs) in our software in accordance with manufacturer and state law requirements.
• Calculate average labor rates and parts markups based on qualifying ROs.
• Prepare complete and accurate filing packages for submission to the manufacturer, including supporting documentation, summaries, and required forms.
• Ensure compliance with manufacturer rules, guidelines, and deadlines to minimize denials.
• Respond to dealer and / or manufacturer inquiries, requests for clarification, or supplemental documentation in a timely manner.
• Maintain detailed records of all submissions and communicate filing status to dealership management when necessary.
• Stay current with manufacturer policy updates and changes related to warranty labor and parts reimbursement.
• Other duties and special projects assigned or approved by management.

Qualifications & Skills Needed :

In Return for Your Expertise, You Will Receive :

Compensation Range : $45K - $52K / yearly + bonus potential