Vice President, Design Services

Overview

Join to apply for the Vice President, Design Services role at Crate and Barrel .

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as Vice President, Design Services.

The Vice President of Design Services will provide leadership, vision, and oversight to define & execute Design Services programs and development. This role is responsible for driving cross-functional strategic initiatives for Design Services that align retail, product, and technology into a seamless, client-centric experience across both in-store and digital channels to drive loyalty, conversion, and category growth across all channels.

This position is based at our Corporate Headquarters in Northbrook, Illinois.

A day in the life as Vice President, Design Services…

• Develop and implement a robust design services strategy aligned with overall business objectives, incorporating store and virtual customers
• Lead cross functional partners in creating inspiring selling tools, consistent standards for design presentation and sales aids, innovative technology and tools, and post purchase support
• Collaborate with cross-functional teams, including stores, customer care, finance, marketing, and technology, to enhance customer acquisition, transform processes, implement new initiatives, and roll out comprehensive training to ensure consistency and effectiveness
• Develop scorecards and track key metrics to measure and report on design services performance and ROI, including metrics related to customer outreach, appointments, in-homes, virtual visits, utilization of systems, and purchases
• Stay up to date with evolving services, online media and technology trends, and explore new and effective products or enhancements that will improve customer experience and generate revenue and profits
• Provide insights and recommendations as you partner with key stakeholders to identify short-term solves, bridge strategies, and create long-term vision and innovation
• Launch new service offerings, coordinate cross-functional initiatives, and lead governance (CBH SteerCo) to align Design Services with broader strategies
• Proactively collaborate with supply chain, merchandising, and vendor partners to understand and strategically influence product lead times, ensuring design projects can be executed efficiently and client expectations are managed effectively

What you’ll bring to the table…

We’d love to hear from you if you have…

Minimum Starting Rate :

$225,000.00 Annually

Up to : $275,000.00 Annually

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.

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