Clinical Manager

Job Description

Job Description

Clinical Manager

Experience Camps is a national nonprofit that transforms the lives of grieving children through no-cost summer camps, year-round programs, and a culture-shifting movement to normalize childhood grief. Our vision is a world where every grieving child has the support they need to thrive.

THE OPPORTUNITY

Reporting to the Senior National Clinical Manager (SNCLM), and working in close partnership with our program team, this position serves as the central hub for clinical operations across all Experience Camps programs. The role ensures consistency, quality, and excellence in the emotional support and grief programming offered at each of our camps and community events, while supporting the infrastructure that enables our clinicians and volunteers to thrive.

This is an exciting opportunity for a mission-driven professional to apply clinical expertise, social-emotional skills, and a passion for youth to a growing national organization. The role helps bring our clinical philosophy to life, ensuring grieving children receive safe, compassionate care—while making a meaningful impact as part of a collaborative, values-driven team.

RESPONSIBILITIES

The following is not intended to be an exhaustive list. Other responsibilities and duties may be assigned :

CAMPER RECRUITMENT & ENROLLMENT

Schedule and conduct all prospective camper clinical intake evaluations. Assist the Director of Programs (DOP) and SNCLM in the management of the camper enrollment and waitlist process.

Manage accuracy and consistency of all camper notes and enrollment status in Campminder (database) and the enrollment documents. Ensure all returning campers who should not be invited back or who need additional follow up are flagged.

Assist in implementing the designated plan for camper outreach and recruitment that achieves the quantitative and qualitative goals for enrollment, retention, diversity, and inclusion.

Assist with the camper form completion process, including tracking and caregiver communications.

CLINICALLY INFORMED PROGRAMMING

Advise the SNCLM on centralized clinical team priorities and expectations across various program platforms. Collaborate with the clinical managers and other HQ team members to clinically inform camp, community, retreat, and innovative programs.

Oversee, advise, monitor, and track camper follow ups and behavioral plans and / or contracts as they pertain to new and returning campers.

Assist in the creation of a process to ensure streamlined, accurate, and reliable data collection to measure program impact.

Assist in the planning and execution of monthly virtual staff support circles.

Help to support on-site clinical camp staff by fully integrating into the camp program; including attending pre-camp preparation calls, training, and attending camp in a designated role.

Cultivate relationships with seasonal leadership staff, caregivers, and the HQ team to ensure operational and emotional harmony. Identify on site clinical support for year round events.

Attend, represent, and speak at conferences, retreats, and events.

CAMPER / CAREGIVER SUPPORT

Annually audit and update existing camper, caregiver, and community communications, including enrollment and on-boarding emails, the caregiver handbook, forms and travel, and year-round content to support the camper experience.

Manage and maintain caregiver communications via email, text, and other online platforms. Monitor and reply to camper communication channels where campers stay connected throughout the year.

Plan, oversee, host, and attend all virtual camper experiences (e.g. events and caregiver Q&A’s).

COMMUNITY OUTREACH

Focus outreach efforts to build pathways for grief support in existing regions and in new regions and communities as they are identified.

In collaboration with the Community Program Manager, identify opportunities to build awareness and cultivate trust through community events and meetings with partner organizations, campers and caregivers.

In collaboration with the SNCLM and Clinical Director’s, implement the strategic outreach plan, while cultivating partnerships, to fill open camper spots within specific camp programs.

EXPECTATIONS & COMPENSATION

40 hours / week (standard schedule is generally Monday through Friday, 9-5 / 10-6 ET, depending on location) with flexible hours to account for calls and meetings in the evenings

Primarily remote position with occasional in-person requirements. This role includes periodic travel to the Westport, CT office for team collaboration, as well as in-person participation at certain programs and events. Full on-site availability is required during camp weeks in July and August, along with occasional travel throughout the year for scheduled events and meetings.

Annual base salary range : $70,000 - $78,000, commensurate with experience

In addition to the annual base salary, Experience Camps offers a benefits package for full-time employees including employer-subsidized health, wellness, and technology benefits; a healthcare concierge service; flexible work scheduling; telecommuting; paid holidays; and PTO, bereavement, and parental leave offerings.

QUALIFICATIONS

Bachelor's degree in psychology, social work, or another discipline in Humanities and +3-5 of relevant work experience building, strengthening, and maintaining relationships with community stakeholders to increase awareness, and developing and executing communication strategies.

Strong organizational and project management skills

Tech-savvy, proficient in Google Suite and CRM management

Excellent verbal & written communication skills

A commitment to diversity and contributing to an inclusive working and learning environment

MORE ABOUT THE RIGHT FIT

Self-motivated, ambitious, goal-oriented. A problem-solver at heart.

Extremely well-organized multi-tasker with great attention to detail.

Ability to follow through with minimal direction, while knowing when to ask questions.

Willingness to multi-task and help out in all areas.

Ability to self-manage in a remote or partially remote work environment.

An orientation towards learning and development; willing to learn from mistakes.

Passion for the mission of Experience Camps

ABOUT OUR TEAM

We don’t take ourselves too seriously, but we take the work very seriously. We laugh a lot. We live by the values. We love what we do. We take our vacation days and believe in self-care. We are a unique blend of strengths and personalities and we seek to understand each other. We get downright giddy at the mention of camp.

OUR CORE VALUES : C.A.M.P.

Come As You Are (unless you’re a jerk) : Bring your unique voice and your authentic self to the table. Have an open mind and respect the value in other perspectives.

Always FTK : Stay true to the mission and focus on the outcomes. Above all else, we are here “For The Kids”.

Make it Count : Whatever you do, do it well. Inspire others through your actions. Lead with passion. Love what you do.

Pass the Squeeze : Offer support when it’s needed. Accept support when it’s offered. Be a team player.

Experience Camps is an equal opportunity employer. Our campers come from all walks of life and so do we. We recognize that career paths are not always linear nor traditional. and that many people are less likely to apply unless they meet all requirements. We are looking to hire people from a wide variety of backgrounds because it makes us stronger. If you share our values, and you bring passion and a learning mindset, you belong here and we encourage you to apply. You can learn more about our Diversity, Equity, and Inclusion commitments here.