Technical Service Manager

Position

A leading independently owned document imaging dealer is currently seeking a Technical Service Manager for our office in Orange, CA.

Essential Job Duties

Oversee mechanical, network, and managed IT technicians

Coordinate field, shop, and dispatch activities within the branch

Maintain profitability aligned with industry benchmarks

Focus on high levels of customer retention, award-winning service, and budget management

Qualifications

5+ years of experience in the copier / printer repair industry

Prior experience managing 10+ service employees

Minimum 3 years of experience in a management or supervisory role

Demonstrated ability to recruit, motivate, and train technical staff

Ability to evaluate operational costs and establish work assignment benchmarks

Strong start-to-finish management skills

Ability to be fair and hold team members accountable for revenue and cost targets

Self-starter with strong problem-solving skills

Ability to set compensation structures aligned with industry standards

Ability to implement processes and procedures that enhance efficiency and profitability while maintaining high customer service standards

Capable of managing approximately 30 technical staff and holding them accountable for territory integrity, response times, daily call completion, and outstanding service metrics