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Help Desk - System Administrator

Help Desk - System Administrator

My IT MastersGainesville, Florida, United States
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My IT Master Inc., headquartered in the Gainesville area, is a quality provider of Managed IT Services, Network, Server, and PC solutions. The company has an immediate need for an IT Managed Services / Help Desk Technician for Gainesville, FL area. Ideal candidates will have the majority of the following qualifications and experience :

The ideal candidate will possess :

  • IT Managed Services and Help Desk client experience.
  • Network connectivity and troubleshooting experience.
  • Thorough computer hardware and software knowledge.
  • Experience with Active Directory and Exchange, Networking, IP Addressing, IP routing, and switching.
  • Degree in IT or related field and / or experience in IT field.
  • Excellent communication skills.
  • Great work attitude, eager to help end-users.

Responsibilities :

  • Provide on-site and remote assistance in resolving technical support issues.
  • Review incident tickets and respond to end-users appropriately; resolve open tickets in a timely and professional manner, ensuring a positive client experience.
  • Image PC's and set up users' workstations, laptops, printers, scanners, and copiers.
  • Support technology implementations / upgrades.
  • Troubleshoot, research, and resolve technical problems and incidents.
  • Anticipate and resolve problem situations. Assist in monitoring corporate technology and maintaining service level agreements.
  • Assess available hardware / software in anticipation of current and future needs throughout all departments and facilities.
  • Stay current on applicable technologies and bring that knowledge to team members.
  • Ability to manage multiple activities and tasks simultaneously.
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    System Administrator • Gainesville, Florida, United States