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Coordinator, Health Brokerage Operations and Marketer Support
Coordinator, Health Brokerage Operations and Marketer SupportAmeriLife • Las Vegas, NV
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Coordinator, Health Brokerage Operations and Marketer Support

Coordinator, Health Brokerage Operations and Marketer Support

AmeriLife • Las Vegas, NV
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Job Description

Job Title :

Coordinator, Health Brokerage Operations & Marketer Support

Department :

Health Distribution Operations

Reports To :

Director, Health Distribution Strategy & Tools

Location :

Remote or Clearwater, FL (Hybrid optional)

Key Responsibilities :

  • Monitor adoption and adherence to standard workflows, flagging any inconsistencies or areas where additional training / support is needed
  • Deliver or support onboarding and training sessions for affiliate partners and marketers on tools such as CRM, Quote & Enroll, and AMS
  • Act as a day-to-day contact for process-related questions, guidance, and support
  • Assist in the documentation and maintenance of SOPs, training materials, and quick reference guides
  • Collect and synthesize feedback from affiliate users on tool and process challenges, and communicate key themes back to the Strategy & Tools team
  • Support readiness efforts for upcoming changes by coordinating communication, training schedules, and user support plans
  • Partner with internal teams (IT, Operations, Strategy) as needed to ensure that feedback from the field is being considered in roadmap planning

Required Qualifications :

  • 1–3 years of experience in health insurance operations, brokerage support, training, or a related administrative role
  • Understanding of Health Brokerage operations, especially in Medicare Advantage , Med Supp , ACA , or Ancillary
  • Strong communication and interpersonal skills with the ability to train or support users at varying levels of technical comfort
  • Highly organized with strong attention to detail and follow-through
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
  • Comfortable navigating CRM systems or quote / enroll tools (Salesforce, AMS, etc. experience a plus)

    • Preferred Qualifications :

  • Experience supporting decentralized or affiliate-based teams
  • Exposure to user training, process documentation, or change management
  • Familiarity with CMS and compliance considerations in the health insurance space
  • Associate’s or Bachelor’s degree in Business, Communications, Healthcare, or related field

    • Work Environment :

  • Remote or hybrid work option depending on location
  • Occasional travel may be required for in-person trainings or affiliate visits
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    Brokerage Coordinator • Las Vegas, NV

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