Helpdesk Technician (Senior)

Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021!  Belay Technologies is seeking a Helpdesk Technician to join our intel team.

The Help Desk Support is primarily responsible for the administration of the help desk and help desk ticketing system including administration and maintenance of the IT asset register.

Candidates should have the following qualifications :

• TS / SCI with polygraph is required High school / GED with nine (9) years of experience Equivalent education and experience : Associate degree and seven (7) years of experience Candidates are desired to have the following skills : Responsibilities include but are not limited to the following : Installing hardware and software for the network.
• Administration of the help desk and help desk ticketing system.
• Administration and maintenance of the IT asset register.
• Keeping systems operating efficiently by performing any necessary upgrades and repairs.
• Planning a strategy to maintain system security on the computers and the network as a whole.
• Assigning and updating security permissions for the system network.
• Training or directing users on the correct use of software and hardware within the system.
• Performing problem-solving tasks when alerted by a user or monitoring system.
• Experience with computers and mobile devices General computer troubleshooting experience.
• Resourcefulness and problem-solving aptitude.
• Excellent communication skills.

Perks and Benefits :

Salary Range :

Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military / veteran status or other characteristics protected by law.

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