Overview
Are you ready to take your career to new heights At Concentra you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of Americas workforce one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration patient scheduling providing excellent customer service to clients and management of multi-line phone system. This role requires a general knowledge of various systems and / or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.
Responsibilities
- Greet patients and visitors
- Communicate wait times to patients and direct them accordingly
- Obtain authorization as needed to process patients for services
- Check in patients using appropriate patient management system
- Explain all required forms to patients and ensure proper completion of all paperwork
- Answer incoming telephone lines and direct the caller accordingly
- Contact patients regarding appointment reminders rescheduling or cancellations.
- Check out patients in appropriate patient management system and distribute records
- File paperwork medical records and correspondence
- Maintain inventory of office supplies and printed forms
- Manage dissemination of all paperwork to outside parties including non-injury custody and control forms
- Follow HIPAA guidelines and safety rules
- Attend center staff meetings
- Participate in initial and ongoing training as required
- Complete processing of patient referrals including accurate checkout paperwork processing patient education and communication with Client Support Group
- Assist Center Operations Director or other leader in managing daily administrative functions
- Assist in maintaining a neat clean and orderly appearance throughout the facility
- Use employer reporting tool to scan and distribute employer results and paperwork
- Review clinician transcriptions and enter applicable charges via internal charge entry system.
- Perform some medical assistant duties such as breath alcohol tests drug screens TB skin test reads and / or other duties as assigned / approved by medical leadership
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Qualifications
Education Level : High School Diploma or GED
Job-Related Experience
6 months to 1 yearWorking knowledge of state-specific occupational medicine requirements preferredJob-Related Skills / Competencies
Concentra Core Competencies of Service Mentality Attention to Detail Sense of Urgency Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts explore alternatives and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesDemonstrated effective communication and interaction with employers patients providers and other employeesDemonstrated ability to maintain working relationship with all levels of employeesDemonstrated excellent customer service skillsDemonstrated intermediate knowledge of Microsoft Office such as Word Excel Outlook and entry of data into various systems / applicationsAbility to perform all aspects of front office operationsDrive to achieve or exceed established service standardsAdditional Data
401(k) Retirement Plan with Employer MatchMedical Vision Prescription Telehealth & Dental PlansLife & Disability InsurancePaid Time Off & Extended Illness Days OfferedColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee DiscountsThis job requires access to confidential and critical information requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an Equal Opportunity Employer including disability / veterans
Required Experience :
Unclear Seniority
Key Skills
Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird
Employment Type : Unclear
Experience : years
Vacancy : 1