Responsibilities
- Achieves individual and branch targets and goals by proactively identifying customer needs and providing advanced level guidance and perspective about Regions' solutions with a specific focus on Preferred Banking Households
- Conducts outbound phone calls using generated customer and prospect lead lists of Preferred Banking and other consumer households to expand existing relationships and acquire new ones
- Works in partnership with the Branch Team to serve as the primary relationship managers for a portfolio of Preferred Banking Households
- Educates and advises customers on Regions' Consumer and Business products and services, including all loan and deposit types, annuities, and life insurance
- Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
- Provides a consistent optimal customer experience, which may consist of sharing responsibility for day to day branch responsibilities including but not limited to greeting customers and processing transactions to ensure customers bank when, where, and how they choose
- Owns and resolves customer issues
- Refers customers to an internal team of experts when additional financial goals and needs are recognized
- Support team development by serving as a subject matter expert for junior level bankers
- Follows all bank processes and procedures and adheres to applicable laws and regulations, includingpleting duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks
This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.
This position is incentive eligible.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to / / for more information.
Requirements
High School Diploma or GEDTwo (2) years of banking, sales, and / or customer service experienceAbility to handle cash and process cash transactionsAbility tomunicate in person, on the phone, and through electronic channelsAbility to use aputer on a frequent basis, including typing and sustained attention to a monitorAbility to work Saturdays as neededAbility to walk and stand for extended periods of timeAbility to lift up to twenty (20) poundsCertifications / Licensures
Life Insurance LicensePreferences
Bachelor's degreeSkills andpetencies
Ability to adhere to policies, procedures, and guidelinesAbility to assist customers with digital banking offeringsAbility to handle multiple priorities simultaneouslyAbility to provide excellent customer serviceExcellent relationship-building skillsProficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)Strong verbal, writtenmunication, and organizational skillsAdditional Job Description
This position requires a current and active Life Insurance License in the state for which this position is posted at the time of application.
Position Type
Full time
Pay ranges are job specific and are provided as a point-of-market reference forpensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target : Minimum :
44, USD
Median : 51, USD
Incentive Pay Plans :
This role is eligible to participate in amission incentive plan. Employees have the potential to earnmission based on performance against defined metrics and role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Regions offers a benefits package that is flexible,prehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be aplete summary of plan terms and conditions.
Paid Vacation / Sick Time401K withpany MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer ProgramPlease note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
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Location Details
Delaware
Location : Mb, Mississippi
Equal Opportunity Employer / including Disabled / Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of thepany. Job ID R91408