Library Technician (Katy Branch Library)

Position Description

Harris County Public Library (HCPL) - History

The Harris County Public Library (HCPL) system established in 1921 began as a collection of small libraries located in stores post offices and private homes. Over the years it has grown into a robust network comprising 26 branch libraries two technology service centers and two partner locations that provide collection and circulation services. HCPL serves the communities of unincorporated Harris County and cities without independent library systems.

In 2024 HCPL received the prestigious National Medal for Museum and Library Service the highest honor awarded to libraries in the United States. Bestowed annually by the Institute of Museum and Library Services (IMLS) this award recognizes institutions that deliver exceptional service to their communities. The library was recognized for innovative initiatives like HCPL Connected Enhanced Library Cards and its Mobile Outreach Librarian program.

HCPL is also recognized as one of the best places to work offering a supportive and inclusive environment that fosters innovation collaboration and professional growth. Its dedication to employee well-being diversity and community impact makes HCPL more than just a workplaceits where individuals can grow inspire and contribute to meaningful change.

What you will do at Harris County Public Library :

Responsible for a wide array of tasks designed to ensure a smooth and enjoyable library experience for patrons. Duties include patron assistance engaging in activities and program delivery outreach and maintenance of library materials. Delivers comprehensive customer service actively connects patrons with the information they need and efficiently handles circulation tasks. Support innovative library programs demonstrating a thorough understanding of all library operations and consistently delivering an exceptional customer service experience.

Duties and Responsibilities :

Serves as the first point of contact for library customer service assistance and information related to library services fees procedures city information directions or other issues

Accurately enter retrieve review or modify data; handle sensitive customer information; provide Voter Registration assistance; and handle cash transactions

Answers incoming telephone calls and responds to patron emails

Promote library services in the library during outreach events and to the community

Assist patrons with requests for assistance computers and the use of the copy machine; Maintain an adequate supply of copy paper in paper trays

Maintains customers accounts using the integrated library system software in the library and during outreach events utilizing databases or other software programs

Handles the checking-in and delivery process for new reserved returned and incoming items

Pulls expired holds routes books to other locations when necessary runs reports and inspects materials for damage withdraws items in need of repair from circulation and actively searches for lost items on the shelves.

Shelves library materials sorts and arranges items on book carts for shelving retrieves misshelved and displaced items locates specific items within library collections conducts routine shelf readings and consistently maintains the order of materials on shelves

Performs general tasks related to library operations which may include recording door statistics relocating book carts turning equipment on and off checking patrons items when alarms sound and maintaining the overall cleanliness and appearance of the library

Participates in the preparation and maintenance of displays and exhibits

Maintains and assembles outreach promotional materials including bookmarks brochures bulletins forms giveaways and procedural books

Maintains supplies for assigned area : monitors inventory levels of library supplies; initiates requests for new or replacement materials-

Attends and actively participates in staff meetings library events and training sessions to improve skills and gain professional knowledge

Other duties as assigned

Harris County is an Equal Opportunity Employer

you need special services or accommodations please call or email .

This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.

Requirements

Education :

• High School diploma or GED equivalency

Experience :

Additional Information :

Knowledge Skills and Abilities :

Customer service principles promoting positive partnership and public relations

Proficient in MS Office Suite (Word Excel PowerPoint Outlook)

Excellent communication skills (verbal and written)

Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment

Ability to work well with public and staff members

Cash handling practices ensuring accountability and accuracy

Work with various cultural and ethnic groups in a discreet and effective manner

Proficient with Social Media (Facebook Twitter Instagram etc.)

Proficient with the Internet and Office 365

Must use your personal mobile device for our Multifactor Authentication process

NOTE : Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. See Resume will not be accepted for qualifications.

Preferences

Language :

General Information

Position Type and Typical Hours of Work :

Full-time Regular

Typical shifts are Day Evening Nights Weekends etc.

Salary :

Work Environment :

This job typically operates in a professional office environment.

This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

At times work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.

There could be exposure to dangerous or aggressive / adverse populations.

Physical Demands :

Reporting Relationships :

Work Location :

Katy Branch Library - 5414 Franz Road Katy TX 77493

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Required Experience :

IC

Key Skills

Accounting Software,Time Management,Accounts Administration,Accounts Receivable,Accounts Reconciliation,Administrative Skill,Leadership skills,Accounting & Finance,Accounts Management,Communication,Analysis Skills,Relationship Management,Team Player Spirit,Budgeting Skills,Accounts Payable

Employment Type : Full-Time

Experience : years

Vacancy : 1