Apply now : CS Data Representative , location is Onsite (Schaumburg, IL) . The start date is January 12th for this Contract-to-hire position.
Job Title : CS Data Representative
Location-Type : Onsite (Schaumburg, IL 60173)
Start Date Is : January 12th
Duration : Contract-to-hire
Compensation Range : $18-$20 / hr W2
Job Description :
Support the client's customer service and order-processing operations by completing accurate data entry, case management, and basic technical troubleshooting.
Day-to-Day Responsibilities :
- Process order entry and update customer records accurately
- Manage customer cases and tickets, including email-based support
- Perform basic system troubleshooting (login issues, browser / cache, MFA, connectivity)
- Navigate shared folders, downloads, recent files, and Windows directories
- Complete data entry tasks using Excel, Google Sheets, and internal systems
- Utilize Microsoft Word, Outlook, Teams, and SharePoint daily
- Support customer service workflows with clear, professional written communication
- Work onsite full-time and maintain required training and shift schedules
Requirements : Must-Haves :
Experience in order entry, data entry, billing support, accounting clerk functions, or customer service involving order processingStrong typing skills (50+ WPM with accuracy)Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams, SharePoint)Ability to use filters, reference cells, manipulate tables, and handle basic data tasksBasic computer troubleshooting skillsStrong Windows navigation and file-management capabilitiesBasic math skills (discounts, percentages)Ability to work onsite full-time and commit to the training + late-shift scheduleNice-to-Haves :
Experience with Salesforce or ticketing systemsPrior help desk or Level 1 support experienceCase management experience with rapid system-learning abilityCustomer email-support experience requiring strong writing skillsBenefits :
This role is eligible to enroll in both Mondo's health insurance plan and retirement plan. Mondo defers to the applicable State or local law for paid sick leave eligibility