Technical Field Operations Specialist in Tempe

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Job DescriptionJob Description

iT1, a leading technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician II to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1!

Are you ready to take your IT expertise on the road and make a real impact? We’re seeking a dynamic Technical Field Operations Specialist who thrives in fast-paced environments, loves solving complex problems, and enjoys collaborating with diverse teams. If you’re passionate about hands-on technology, project coordination, and delivering exceptional service to clients across the country, this is your opportunity to join a team where your skills and initiative will be valued every single day.

The Technical Field Operations Specialist is responsible for both internal and external facing responsibilities. This role will be a dynamic and technically skilled IT Field Engineer who also excels in project coordination. This hybrid role combines hands-on technical support with strategic oversight of field service programs. Working in diverse environments, communicating with internal and external stakeholders to ensure timely delivery of all solutions.

Requirements

Field Engineering

• Travel 50% or more of the time to Client sites to execute specific project requests.
• Provide excellent customer service and IT support during communications and field visits.
• Disperse equipment to the appropriate installation location onsite and install using best practices cable management.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
• Validate equipment functionality.
• Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
• Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed.
• Document all client issues and escalate to the Project Manager.
• Maintain documentation of system configurations, service logs, and technical procedures.

Operations / Coordinating

Job Qualification Requirements :

Experience

Technical Skills

Soft Skills

Physical Demands May Include :

Benefits

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