Delivery Operations Manager (Tysons Corner)

WHO ARE WE LOOKING FOR?

We are actively seeking a Delivery Operations Manager with a management consulting background to strengthen and scale our delivery execution across client engagements. The ideal candidate will be able to create leverage for Delivery Leadership and Sales by managing consultant performance, improving delivery consistency, and driving operational rigor across engagements.

WHAT YOULL DO :

Reporting to our Head of Delivery, as a Full-Time Specialist on our team, you will work onsite 4 days a week from our Main Digital HQ office in Tysons Corner. You will ensure our consultants deliver high-quality work aligned to engagement objectives, proactively manage communication and risks, support and activate delivery methodology across our portfolio of projects. You will serve as a critical connector across all facets of the business including sales, delivery, operations and talent management, ensuring service delivery excellence and consistent client success.

QUALIFICATIONS :

• Bachelors Degree is required.
• U.S. Citizenship is required.
• 7+ years of total professional experience, with 5+ years in consulting, delivery operations, PMO, or multi-project support roles within a professional services environment.
• Strong understanding of consulting engagement fundamentals (scope, communications cadences, risks / issues, SOW structure, deliverable quality).
• Experience supporting multiple engagements simultaneously and coordinating across delivery, sales, and operations.
• Demonstrated ability to perform consultant performance oversight, including touchpoints, quality reviews, and early-issue escalation.
• Experience with proposal coordination, assembling inputs, preparing materials, and supporting early-stage pursuit conversations.
• Familiarity with delivery frameworks used in digital transformation (e.g., Agile Scrum / Kanban, design thinking, process improvement, data and platform lifecycle).
• Proficiency with Microsoft Teams, SharePoint, and standard collaboration / project tools.
• Excellent verbal and written communication skills, including the ability to interact professionally with consultants, leaders, and clients.
• Experience in a Delivery Excellence, PMO, Engagement Support, or Delivery Ops role in a consulting firm is preferred.
• Knowledge of resource planning and utilization management processes is preferred.
• Certifications such as Certified ScrumMaster (CSM), PMP, or Prosci are preferred.

RESPONSIBILITIES :

Delivery Execution & Quality Oversight

Redeployment & Workforce Planning

Delivery Risk & Client Health Monitoring

Delivery Enablement & Methodology Activation

WHAT WE OFFER :

Celebrated by Inc. 5000 for our rapid growth and award-winning workplace, Main Digital invites you to join our collaborative and forward-thinking team. As a Certified Women-Owned Small Business (WOSB), we champion diversity in tech. Our diverse teams combine management consulting expertise, innovative digital design, and advanced product engineering. Driven by our six core values, we lead in intelligent automation, platform technologies, and Agile methodologies to create unparalleled digital experiences. Join us as we empower people to create new possibilities through process and technology, reimagining the ways of work and enhancing experiences with digital transformation.

Ready to innovate? Explore a career offering competitive compensation, comprehensive benefits, and extensive development opportunities. Apply today and shape the future with us!

Main Digital is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), reproductive health decisions, marital status, personal appearance, matriculation, political affiliation, credit information, employment status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, homeless status, or any other status protected by federal, state, or local laws.