IT Support Specialist

Join us in San Francisco for an exciting onsite role with the option to work 4 days in-office and 1 day from home if desired. Our office is conveniently located and accessible via public transportation.

Our client is an innovative leader in Earth imaging data and insights, empowering organizations to tackle change with a comprehensive view of our planet's dynamics.

Job Overview

We are looking for a dedicated IT Support Specialist to enhance our IT infrastructure and provide essential technical support throughout the organization.

Key Responsibilities

• Deliver user support for both Mac and Windows laptops, including the commissioning and decommissioning of devices while coordinating repairs and replacements.
• Provide administrative support for tools such as Okta, NinjaOne, Jamf, and Jira / Confluence (training will be provided).
• Setup and maintain conference room technologies including audio / visual equipment.
• Inspect, document, and care for IT equipment and hardware.
• Coordinate with vendors for hardware and software procurement needs.
• Conduct physical equipment audits and maintain inventory tracking systems.
• Diagnose and troubleshoot hardware and software issues effectively.
• Triage and resolve technical support tickets in a timely manner.
• Maintain detailed logs of all technical interventions and equipment status updates.

Required Skills

• 2-4 years of technical experience in troubleshooting both Mac and Windows systems.
• Proficiency in inventory management systems.
• Basic knowledge of networking and hardware maintenance.
• Exceptional organizational and documentation abilities.
• Skill in prioritizing and managing multiple support tickets simultaneously.

Preferred Skills

• An Associate's degree in Information Technology, Computer Science, or a related field.
• CompTIA A+ certification is a plus.
• Experience with asset management software.
• Experience administering Okta, NinjaOne, Jamf, and Jira / Confluence.

Work Conditions

This is a full-time position, requiring 40 hours per week, with occasional overtime necessary.

Physical Requirements

• Ability to thrive in a technical environment.
• Comfortable working at computer workstations.
• Capable of moving and positioning IT equipment.
• May require standing, walking, and light physical labor.

Note : This is a 6-month contract position with potential for extension and / or conversion to full-time employment based on performance and organizational needs.