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Student Accounts Representative

Student Accounts Representative

Palm Beach Atlantic UniversityWest Palm Beach, FL
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Job Details

Student Accounts Representative

SUMMARY :

The Student Accounts Representative is responsible for assisting students and parents through phone or campus visits, regarding student accounts, in their initial and subsequent contacts with the University.

ESSENTIAL FUNCTIONS :

Works with Students and Parents regarding Student Accounts

  • Initial contact for all student and parent telephone calls and / or office visits regarding student accounts.
  • Reviews PBA student AR accounts to maintain all accounts in a current status. Initiates collections efforts for all accounts not in a current status.
  • Assists students with questions regarding accounts including charges, payments and application of financial aid.
  • Becomes a proficient user of the Jenzabar Accounts Receivable Module

Liaison with other University departments to assist students

  • Liaison with financial aid, the business office, and students to ensure timely satisfaction of student financial obligations.
  • Submits Invoices for all students with tuition reimbursement, vocational rehabilitation, and Florida Prepaid.
  • Works closely with the Registrar’s Office for validating attendance in courses billed.
  • Other duties as assigned.

    • Reviewing Accounts and Reports

  • Reviews miscellaneous charge batches submitted by other departments to student accounts.
  • Reviews withdrawals with students, prorates tuition, meal plans and fees, ascertains all fees are posted, and facilitates collection of balance due or generates refund.
  • Reviews account records, registration (transcripts) and Powerfaids for accuracy in the billing and crediting of financial aid.
  • Reviews non-enrolled student database of collections confirms charges to transcript record, initiates contact as soon as possible.
  • Processes accounts receivable statements for students upon request.

    • Other University Events

  • Participate in the PBA Check-in Process
  • Completes special projects as assigned by the Student Accounts Administrator, as assigned

    • EDUCATION AND EXPERIENCE :

  • Bachelor’s degree in a related field, from an accredited university is required
  • One to two years of related experience is required
  • Strong analytical and communication skills are an essential element of the position
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    Account Representative • West Palm Beach, FL