Center Operations Director

Overview

Are you ready to take your career to new heights At Concentra you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of Americas workforce one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities general facility management overseeing patient flow throughout the center and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration check-out and patient care.

Responsibilities

• Spends 80% of their time performing patient facilitation ensuring every patient and client is provided with exceptional experience leads by example and holds staff accountable to service delivery standards
• Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure
• Work with clinicians to support staff competency regarding all patient care needs
• Create a professional and collaborative working environment with full colleague participation that promotes teamwork quality exceptional outcomes continuous improvement reward and recognition and patient safety
• Manage key operations metrics and holds staff accountable on Turn Around Time (TAT) Net
• Patient Experience Rating (NPER) Pearl C4 and other metrics as determined by senior leadership
• Work with leadership to identify gaps and implement process improvement to ensure optimal patient care
• Ensure compliance with state regulations reporting and facility / equipment meets the standards for optimal patient care
• Coordinate scheduling (including patients clinicians and staff) with clinical leadership to ensure efficient and effective clinical support optimal turnaround times and exceptional patient experience
• Monitor center status provide wait time communication perform white board patient management and provide service package expectations
• Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality patient safety and outlier management. Ensure ongoing development to achieve the centers business plan.
• Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours
• Work with Director of Operations (DO) Associate Director of Operation (ADO) and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction workflows and efficiencies
• Develop colleague success through all aspects of the talent life cycle for center staff including recruiting hiring onboarding orientation mentoring / development engagement retention performance management and succession planning
• Drive consistent center communication that will result in optimal patient / customer care satisfaction and business outcomes
• Accountable for center financial drivers (NPER TAT Total Visits Net Revenue) and review of key indicator reports in order achieve annual business plan
• Maintain accountability for implementing and consistently maintaining center initiatives and workflows

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Qualifications

Job-Related Experience

Job-Related Skills / Competencies

Additional Data

This job requires access to confidential and critical information requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer including disability / veterans

Required Experience :

Director

Key Skills

Employee Relations,Employee Evaluation,Management Experience,Profit & Loss,Conflict Management,Operations Management,Project Management,Budgeting,Leadership Experience,Supervising Experience,Leadership management,Financial Planning

Employment Type : Unclear

Experience : years

Vacancy : 1