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Customer Service Representative - Customer Service

Customer Service Representative - Customer Service

States Logistics ServicesBuena Park, CA, US
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Customer Service Representative

We're growing and we're looking for a detail-orientated representative to provide awesome customer service to our customers!

Shift : Monday through Friday / 8 : 00am - 4 : 30pm

Compensation : Range is $22.00-$25.00 / hour dependent on relevant 3PL CSR experience. Some overtime will be required based on volume.

Job Responsibilities

  • Receive and process outbound orders by EDI, phone, fax or email in either our in-house WMS system or SAP.
  • Prepare routing information, schedule appointments with carriers, and shipping documents.
  • Prepare any follow-up to ensure delivery can be made by the specified dates required. Initiate tracers with carriers.
  • Adjust or cancel orders and process inbound returns as requested.
  • Access customer's online shipping or receiving programs and update records for individual accounts.
  • Send daily, weekly or monthly reports to the customer as requested.
  • Invoice processing

Qualifications

  • 6 months+ in a high-volume customer service role with a 3PL strongly preferred.
  • Working knowledge of Microsoft Word, Outlook, and Excel.
  • Ability to organize and prioritize work and meet deadlines. Multi-tasking!!
  • Excellent customer service skills (friendly, courteous, helpful).
  • Available to work some overtime as needed

    • Additional Benefits

  • Wear jeans everyday!
  • Advancement Opportunities- No degree required!
  • Merit increases for performance
  • Paid Time Off (Vacation - Accrued starting with first check, Sick and holiday after 90 days of employment).
  • Holiday Premiums for holidays worked (no wait time for this benefit! If your shift starts on a holiday, you'll receive a holiday premium even if you are in your first 90 days!)
  • Low medical premiums for you and your family Company covers 70%
  • Paid Life Insurance and AD&D.
  • Employee Stock Ownership Plan (ESOP) & 401K with Company Matching. (Employees own 42% stock in the company.)

    • E-Verify

    States Logistics Services Inc participates in E-Verify. All newly hired associates are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility.

    A little about who we are :

    States Logistics Services, Inc. is a third-party logistics company (3PL) specializing in all aspects of supply chain management. Started in 1958, as a warehousing and trucking company with two customers, we have since grown to a fully integrated provider of third-party logistics services with an extensive client base. States Logistics currently has a combination of 13 public and contract warehouses in Southern California and Arizona servicing a wide range of industries. Our focus on service and operational execution has enabled us to be rated the "Best of the Best" within our customers' distribution networks. As an ESOP (Employee Stock Ownership Plan) organization our employees are the shared owners of the company and are dedicated to delivering exceptional levels of service to our customers.

    We are an equal opportunity employer.

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    Customer Service Representative • Buena Park, CA, US