Manager 2, Collections Strategy & Operations

Collections Manager

We're looking for an experienced and strategic Manager to lead the end-to-end collections strategy and operations for our consumer and small business lending products. This role is ideal for a proven leader who can combine deep agency and BPO performance management expertise with hands-on operational execution. You will manage a team of Program Managers who oversee all collections programsspanning pre-charge-off, post-charge-off, and third-party agency operationswhile building new capabilities in legal collections, debt sales, and advanced contact strategies. This is a high-impact role that will directly influence credit losses, recovery performance, and customer experience across the lending portfolio.

Responsibilities

Strategic Leadership

• Lead the overall strategy, design, and execution of collections programs across multiple loan products and delinquency stages.
• Develop and implement a legal collections strategy from the ground up, including selection and management of attorney networks or law firms.
• Stand up a debt sale program, establishing operational processes, partner due diligence, and financial modeling to optimize recoveries.
• Partner with Product, Risk, and Analytics to build contact strategy capabilities for new and existing products, leveraging segmentation, channel optimization, and test-and-learn approaches.
• Drive innovation and automation within collections while maintaining compliance and operational excellence.

Operational Management

Cross-Functional Collaboration

Qualifications

What We're Looking For

Minimum Qualifications

Preferred Qualifications

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is : EOE AA M / F / Vet / Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.