IT Coordinator

What Your Day Will Look Like :

As an information technology coordinator, you'll monitor and work through the company helpdesk system providing service to internal clients to resolve software and hardware issues related to troubleshooting, installations, configurations, procurement, and disposal. You'll communicate regularly with internal clients, their supervisors, the IT team, and IT team leaders. You'll participate in team meetings aimed at identifying issues, proposing solutions, and implementing improvements to enhance operational productivity. The information technology coordinator reports to the technology director.

What You'll Do :

• Provide technical assistance and support for requests and issues related to computer systems, VOIP, software, network connectivity, procurement, and peripherals.
• Respond to client requests, operate diagnostic tools, isolate problems, and implement solutions.
• Communicate effectively through voice, messaging, and email to determine nature of problem.
• Process requests through help-desk ticketing system and automation tools.
• Understand and practice effective troubleshooting techniques.
• Walk client through problem-solving process.
• Follow up with clients to ensure issue has been resolved.
• Write task-specific instructions and documentation regarding issues and resolutions.
• Install, modify, and repair computer hardware and software.

What You'll Need :

What Benefits You’ll Enjoy :

We invest in us. Because our team members go above, below, and beyond the surface to care for our communities (inside and out), we do our best to take care of you by providing a comprehensive benefits package! Eligibility for some of the benefits outlined below is based on full-time work status; part-time and contingent positions are only eligible based on hours worked. If you have questions, contact