Hospice Patient Care Coordinator

Overview

Coordinate Care. Support Compassion. Empower Hospice Teams.

We are seeking a Patient Care Coordinator - Non-Clinical to support daily hospice operations at our local office. In this key administrative role, you will coordinate visit scheduling, manage referrals, facilitate interdisciplinary team meetings, and ensure smooth communication across clinical and operational teams. Your contributions will help deliver timely, coordinated, and compassionate care to hospice patients and their families.

As a Patient Care Coordinator, You Will :

Administer day-to-day operations for assigned hospice programs and sites

Schedule visits requested by Registered Nurses, Social Workers, and Chaplains at the start of benefit periods

Manage rescheduled, declined, missed, and reassigned visit requests, ensuring timely visit completion

Prepare for and facilitate interdisciplinary team (IDT) meetings, including documentation and note-taking

Gather and input complete referral information into hospice systems promptly

Coordinate durable medical equipment (DME) pickups and notify appropriate staff upon patient discharge or death

Verify Medicare eligibility and obtain required authorizations and reauthorizations

Process patient transfers by obtaining necessary paperwork from previous agencies

Respond to phone referrals and inquiries in a professional and compassionate manner

Verify commercial insurance and ensure accurate patient benefit periods and events in system

Add new physicians and facilities to the system as needed

Administer satisfaction surveys and support compliance with company policies and training

Maintain adherence to managed care principles, hospice regulations, and company values

About You

Qualifications - What you'll bring :

High School Diploma or GED required

3-5 years administrative experience, with at least 1 year in healthcare or hospice preferred

Knowledge of hospice concepts and terminally ill patient care

Ability to manage multiple tasks with professionalism and composure

Strong communication and organizational skills

Proficient with office equipment and technology (computer, tablet, EMR systems)

Comfortable working in a fast-paced, team-oriented environment

Preferred Experience (Not required) :

Previous experience in hospice, home health, or medical office administration

Familiarity with Medicare eligibility and insurance verification processes

EMR (Electronic Medical Record) proficiency

Compassionate and respectful demeanor when communicating with families

Strong attention to detail and commitment to quality documentation

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem) :

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

National & Local Recognition Programs

Teammate Assistance Fund

Additional Full-Time Benefits :

Medical, Dental, Vision Insurance

Mileage Reimbursement or Fleet Vehicle Program

Generous Paid Time Off + 7 Paid Holidays

Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

Free Continuing Education Units (CEUs)

Company-paid Life & Long-Term Disability Insurance

Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Ready to Join a Team That Cares?

Apply today and become part of a team that supports patients and families with compassion-in the moments that matter most.

Legalese

This is a safety-sensitive position

Employee must meet minimum requirements to be eligible for benefits

Where applicable, employee must meet state specific requirements

We are proud to be an EEO employer

We maintain a drug-free workplace

Keywords : hospice care coordinator, non-clinical coordinator job, hospice administration, patient scheduling hospice, hospice support staff, Medicare eligibility coordinator, end-of-life care admin

ReqID : 2025-126934

Category : Branch Admin and Clerical

Position Type : Full-Time

Company : Gentiva Hospice