Director of Operations-Hyatt Regency Schaumburg, IL

The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from OHare. The Hyatt Regency Schaumburg was recently renovated to satisfy a discerning clientele who share a common need for value without sacrifice.

An integral part of the Hyatt Regency Schaumburgs success will be attributed to this position with a hands on approach to guest satisfaction and service team stewardship that will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg.

PURPOSE OF POSITION :

Oversee all Front Office Housekeeping Engineering and FB operations to insure profitability control costs and quality standards to ensure total guest satisfaction.

ESSENTIAL FUNCTIONS :

• Leadership of departments to ensure all guests are provided with quality service while maximizing room revenue and productivity and developing managers and employees.
• Manage and motivate all departments to assist in daily supervision to include staffing training discipline scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Excellence in appearance of all areas throughout the hotel while producing constant improvement in guest experience satisfaction metrics.
• Closely monitoring the financial performance of all departments to ensure that they are kept in line with budget; and providing solutions to improve problem areas and assisting in implementing corrective measures.

POSITION REQUIREMENTS :

Required Experience :

Director

Key Skills

Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1

Yearly Salary Salary : 85 - 100