Business Analyst

Job Title : Business Analyst

Job Duration : 8+ Months

Location : Springfield, MA (Hybrid)

Job Description

Duties : Serve as a Business Analysts for projects, applications and technologies within Protection New Business and Underwriting. Directly support the overall Underwriting organization with a focus on our Platform Modernization. Role includes gathering, synthesizing and documenting business requirements, rules configurations and UAT testing requirements. Underwriting platform experience. Must be able to work in a dynamic, matrixed organization, bringing together the perspectives of many and the End-to-End requirements across the customer experience for business sign-off and implementation.

As a Business Analyst, you will drive translating business needs into the requirements for Processes and Technology to execute on supporting our customer and employee experiences. To be successful, you will :

Document business requirements with detailed technical specifications

Understand process flows and ensure interconnectivity of systems and applications

Act as a liaison between Underwriting and other teams and advocate for necessary changes

Translate customer and employee needs into documented, actionable solutions with clear measurement mechanisms in service of business outcomes

Provide proper documentation for the Product team to prioritize features and enhancements against a prioritization framework

Support Business owner, Product Manager and peers to align requirements to roadmaps

Proactively identify opportunities to improve business processes by maintaining a strong knowledge of available and upcoming features delivered by external vendors

Update procedural and processes changes

Ensure development outputs meet business expectations by maintaining strong cross-functional relationships with technical and architecture teams

Keep change management principles in mind, to work with the team to establish launch readiness in response to system and process updates

Work independently and with management on highly visible, divisional / cross-divisional complex products and projects

Be sought as a key resource for documentation of unique or complex business problems

Drive continuous improvement and efficiencies beyond own scope of responsibility

Skills :

Required Qualifications :

Bachelor's degree

7+ years' experience supporting projects and driving execution of complex technical work

Business Analyst experience for Underwriting systems

Understanding of Waterfall and Agile processes and documentation

Strong requirements documentation skills

Ability to drill down from the big picture to process details

Ability to think strategically

Ability to collaborate across diverse teams and organizations

Qualifications :

Individual who enjoys solving complex problems and improving team processes

Lide underwriting knowledge

Exposure to customer experience / user experience practices

Proven ability to partner with cross-functional teams to design, configure, test, and deploy

Demonstrated ability to adapt to changing business priorities

Experience with additional requirements tools including JIRA and Confluence