IT Desktop Support TechSemiserve • Ascension Parish, Louisiana, USA
IT Desktop Support Tech
Semiserve • Ascension Parish, Louisiana, USA
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionMinimum 2 years of IT experience in a support or technical role. 1 year of manufacturing or plant environment experience is preferred. 2 years of experience with Microsoft Office tools (Excel Word PowerPoint etc.). 2 years of hands-on experience with Dell hardware including laptops docking stations and other office machines. Valid drivers license. Strong multi-tasking abilities with a proven track record of meeting deadlines and completing tasks efficiently. Ability to physically transport and move equipment across the plant either manually or using a cart / buggy.
Details :
Job Title : Service Desk Analyst
Location : Geismar LA 70734
Contract Duration : ASAP - April 2026
Role Description :
In this role you will be responsible for managing incoming IT service requests and providing Tiers 1 & 2 support. You will be the go-to person for resolving technical issues particularly with hardware and software while ensuring seamless laptop replacements and setups.
Responsibilities :
- Fielding all incoming IT support tickets and triaging them to the appropriate department for resolution.
- Troubleshooting and resolving Tier 1 & 2 technical issues including software hardware and network-related concerns.
- Replacing old staff laptops with new ones including the building imaging and configuring of laptops for end users.
- Physically traveling to various departments within a plant setting to perform laptop swaps and provide support.
- Collaborating with team members to meet daily support ticket goals and ensure timely resolution of all issues.
Qualifications :
This is an exciting opportunity for a motivated individual who enjoys a hands-on role and thrives in a fast-paced dynamic environment. If you meet the qualifications and are looking to make an impact while growing your career wed love to hear from you!
#INDG
Key Skills
Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting
Employment Type : Full-Time
Experience : years
Vacancy : 1
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Desktop Support Tech • Ascension Parish, Louisiana, USA
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