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Evening Operations Shift Lead

Evening Operations Shift Lead

Angel City Dogs, LLC - A Dogtopia FranchiseeWaco, TX, US
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Job Description

Job Description

Description : What we offer :

Evening shift

Compensation

  • Hourly Rate $17
  • Benefits
  • bring your dog to work!

Core Competencies :

  • Consistent and timely attendance
  • Ability to learn dog recognition
  • Completion of all E-learning platforms
  • Ability to train and help in Grooming tasks
  • Safety is always number 1!

    • Personal Characteristics

  • Detail oriented
  • Quick thinkers
  • Emotionally intelligent
  • Outgoing, enthusiastic by nature
  • Fun-loving
  • Strong multitasker
  • Excellent communicator

    • Core Duties

    Ensures operations are being maintained to the highest standards while always addressing areas for improvement within the Daycare

    Leads by example, positive attitude, and servant leadership

    Motivate, train, and develop Back of House employees focusing on excellent customer service, exemplary cleaning and safety standards, strong dog control and care

    Ensures all back of the house members complete the appropriate learning paths in a timely and complete manner

  • Actively communicates team growth and developmental needs to leadership team
  • Follows-Up with team members on all requests, concerns, and goals

    • Communicates, tracks and assists with all significant pet parent issues and concerns, employee issues and concerns, and dog injuries, sickness, and behavior issues and concerns

    Oversees all Canine Coach activities, including but not limited to :

  • Training
  • Development
  • Engagement
  • Playroom Cleanliness
  • Playroom Management
  • Playroom Activities
  • Scuffle Drills

    • Clean and Safe Environment

    To ensure our furry friends are always in a safe and clean environment, we take pride in working as a team to get all the nitty gritty complete

  • Facilitates, maintains, and updates cleaning and deep cleaning schedule
  • Maintains facility cleanliness using the standards in the Dogtopia OSM
  • Creates, utilizes, and manages Behavior Modification Plans for dogs with unwanted behaviors.
  • Ensures correct usage of cleaning products for proper cleaning and sanitization as well as eliminating any waste
  • Properly handle all of dog and employee injuries
  • Maintains OSHA Standards

    • Health and Grooming

  • As a member of the team, you will be taught how to bathe and clip when needed
  • Will learn how to identify dog breeds and behaviors
  • Report dog scuffles right when they occur for safe wound cleaning if needed
  • Work with team to assure our Quality of Care sets the standards for dog care

    • Customer Service and Presentation

    Ability to work cohesively with others in a fun, fast paced environment

    Excellent communicator and can speak consistently to our 3 Ss (Smile, Story, Satisfaction)

    Be knowledgeable on pricing and services

    Strive for High customer review ratings by always smiling for the cameras an engaging in safe play!

    ENJOY your team! GROW your team! And PLAY to your fullest potential!

    Help coach the team on our Dogtopia-isms. The rules of which we, as Dogtopians live by are :

  • We LOVE life unconditionally like a dog.
  • We STAY loyal to our pack.
  • We CHASE the absolute highest standards of safety.
  • We PLAY to our fullest potential.
  • We TREAT every day like It's the Most Exciting Day Ever!

    • As the Evening Operations Shift Lead / Canine Coach Trainer you are responsible to work with all customers, furry friends and team members to ensure Dogtopia sets the highest standards of satisfaction, safety and fun.

    Requirements :

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    Operation Lead • Waco, TX, US